IT Specialist, Networking

Epiphany Dermatology

. Administer and troubleshoot multi-site wired and wireless networks, firewalls, switching, routing, WAN/ISP connectivity, VPN and secure remote access .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and troubleshooting multi-site wired and wireless networks, including firewalls, switching, routing, and VPNs. Proficient in diagnosing complex network issues and collaborating with stakeholders to ensure reliable technology platforms and effective communication.

Highest-signal resume keywords

Network AdministrationTCP/IP KnowledgeComplex Issue ResolutionGoogle Workspace ProficiencyCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network TroubleshootingRoutingSwitchingWi-Fi ManagementDNSDHCPFirewall ConfigurationVPN SetupDocumentationChange Control

Soft Skills

Interpersonal SkillsEffective CommunicationDetail-OrientedCreative Problem-SolvingCustomer-First Mindset

Tools & Technologies

Google WorkspaceMicrosoft OfficeElectronic Health Record SystemsSaaS Platforms

Industry Keywords

Multi-Site SupportRemote SupportVendor CoordinationTechnical StandardsCultural Competency

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsSwitchingTCP/IP

About the role

Key responsibilities & impact

Administer and troubleshoot multi-site wired and wireless networks, firewalls, switching, routing, WAN/ISP connectivity, VPN and secure remote access
Investigate outages, packet loss, Wi-Fi issues, routing/DNS/DHCP problems and recurring clinic connectivity incidents
Maintain network configurations, access controls, standard designs, vendor coordination, documentation and approved changes
Work with external partners to maintain ISP connectivity at all sites, including performance and contract reviews
Partner with the telephony SME on voice quality and connectivity issues and support RingCentral as a secondary technical domain
Own the reliability, administration, documentation and improvement of assigned production technology platforms, with defined primary and backup SME coverage
Handle advanced incidents and escalations, find root causes, implement durable fixes and help technicians learn repeatable solutions
Follow and improve technical standards, change approvals, configuration documentation, monitoring and vendor escalation practices
Collaborate across networking, telephony, Google Workspace/IAM and cybersecurity according to experience and assigned responsibilities
Support new clinics, acquisitions, migrations and other initiatives as a technical contributor
Communicate with clinic and corporate stakeholders using a practical, service-oriented approach
Escalate issues to the IT Manager or Senior Director according to IT procedures
Gather hardware requirements and procure equipment according to IT standards and procedures
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED) required; Bachelor’s degree in information technology or related field preferred
Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support
Demonstrated hands-on responsibility for production business networks, beyond basic endpoint troubleshooting
Working knowledge of TCP/IP, VLANs, switching, routing, Wi-Fi, DNS, DHCP, firewalls and practical network troubleshooting
Experience diagnosing and resolving complex issues independently, documenting changes and working within change controls
Broad working knowledge of endpoint, SaaS, user-access and security fundamentals
Willingness to support adjacent platforms
Proficiency with desktop publishing software (Google Workspace / Microsoft Office)
Ability to work with an Electronic Health Record and other related E-Systems
Strong interpersonal skills and effective oral and written communication skills
Detail-oriented and able to handle multiple tasks, following through to completion
Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs
Creative troubleshooting and problem-solving skills
Driven, energetic and ready to develop new technical skills in advancement of career track
Demonstrates a customer-first mindset with a calm and composed demeanor
Able to travel 20-40% (continental US)
Located in Austin, TX preferably; or DFW, TX/Denver, CO/Phoenix, AZ areas

Benefits

Comp & perks

Medical insurance
Life insurance
Short-term disability coverage
Mental health services at no cost for eligible employees
Vision insurance
Dental insurance
Supplemental insurance options
401k with company matching
Employee discounts
HSA
Tuition assistance
Certification reimbursement