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IT Specialist – Telephony, VoIP
Epiphany Dermatology. Administer and troubleshoot RingCentral or comparable enterprise cloud telephony, including users, numbers, call queues, auto attendants, business hours, routing and device/service configurations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and troubleshooting VoIP and cloud telephony systems, with a strong focus on call routing, incident resolution, and documentation. Proficient in collaborating with cross-functional teams and stakeholders to ensure optimal performance and reliability of telephony services.
Highest-signal resume keywords
VoIP AdministrationTelephony TroubleshootingCall RoutingNetwork DependenciesDocumentation Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud TelephonyIncident ResolutionTelephony Call FlowsChange Control StandardsNetworking KnowledgeSaaS ProficiencyE-Systems ManagementGoogle WorkspaceMicrosoft OfficeTechnical Documentation
Soft Skills
Interpersonal SkillsEffective CommunicationDetail-OrientedCreative Problem-SolvingCultural Competency
Tools & Technologies
RingCentralGoogle WorkspaceMicrosoft Entra IDAzureIAM
Industry Keywords
TelephonyVoIPHelp Desk SupportMulti-Site SupportRemote SupportChange ApprovalsQuality of ServiceProcurement ManagementTechnical StandardsHealthcare IT
Tech Stack
Tools & technologiesAzureCloudCyber SecurityVoIP
About the role
Key responsibilities & impact- Administer and troubleshoot RingCentral or comparable enterprise cloud telephony, including users, numbers, call queues, auto attendants, business hours, routing and device/service configurations
- Diagnose dropped calls, voice quality, routing, provisioning and clinic-level telephony incidents
- Work with carriers, vendors and network owners
- Maintain documented call-flow standards, role-based permissions, change approvals and configuration records
- Partner with the networking SME to troubleshoot connectivity, QoS and network dependencies affecting voice services
- Own the reliability, administration, documentation and improvement of assigned production technology platforms
- Handle advanced incidents and escalations, find root causes and implement durable fixes
- Improve technical standards, change approvals, configuration documentation, monitoring and vendor escalation practices
- Collaborate across networking, telephony, Google Workspace, Microsoft Entra ID/Azure, IAM and cybersecurity
- Support new clinics, acquisitions, migrations and other initiatives as a technical contributor
- Communicate with clinic and corporate stakeholders
- Escalate issues to the IT Manager or Senior Director according to IT procedures
- Gather hardware requirements and manage procurement according to IT standards and procedures
- Serve as the primary resource for planning, implementation, documentation, training and ongoing support for Telephony/VoIP
- Stay current on industry trends, recommend improvements and ensure best practices are followed
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or general education degree (GED)
- Bachelor’s degree in information technology or related field preferred
- Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support
- Demonstrated hands-on administration of a production business VoIP or cloud telephony platform, including call routing and incident resolution
- Understanding of telephony call flows, queues, numbers, provisioning and practical voice/network troubleshooting
- Experience owning complex issues through resolution, documenting configurations and enforcing change-control standards
- Broad working knowledge of networking, endpoints, SaaS, identity and security fundamentals
- Proficiency with desktop publishing software (Google Workspace / Microsoft Office)
- Ability to work with an Electronic Health Record and other related E-Systems
- Strong interpersonal skills and effective oral and written communication skills
- Detail-oriented and able to handle multiple tasks, following through to completion
- Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs
- Creative troubleshooting and problem-solving skills
- Able to travel 20-40% (continental US)
- Located in Austin, TX preferably; or DFW, TX/Denver, CO/Phoenix, AZ areas
Benefits
Comp & perks- Medical insurance
- Life insurance
- Short-term disability coverage
- Mental health services at no cost for eligible employees
- Vision insurance options
- Dental insurance options
- Supplemental insurance options
- 401k with company matching
- Employee discounts
- HSA
- Tuition assistance
- Certification reimbursement