On Demand Services Engineer

ePlus Technology Solutions

. Provide ePlus clients with network, security, and systems support .

Posted 9/21/2026full-timeRemote • Virginia • United StatesJunior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network and systems support, including troubleshooting, diagnosis, and problem resolution. Proficient in maintaining high-level technical skills and understanding of networking concepts, protocols, and technologies.

Highest-signal resume keywords

CCNA CertificationNetwork TroubleshootingClient-Facing ExperienceRouting Protocols UnderstandingWAN and LAN Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network SupportSystems SupportTroubleshooting SkillsProtocol AnalysisPerformance TuningVLAN UnderstandingRouter IOS ExperienceDHCP/DNS KnowledgeWAN TechnologiesLAN Concepts

Soft Skills

Excellent Communication Skills

Tools & Technologies

CiscoNortel3ComMicrosoft NTNovell NetWareVMware

Certifications & Qualifications

CCNA

Industry Keywords

Network ProtocolsClient SupportTechnical SkillsProblem ResolutionTicket Management

Tech Stack

Tools & technologies

DNSiOSSwitchingVMware

About the role

Key responsibilities & impact

Provide ePlus clients with network, security, and systems support
Perform network and systems support
Troubleshoot, isolate, diagnose, resolve, and manage network and systems problems
Work in a 7x24x365 team environment with independent discretion during rotating shifts
Provide client end-systems support, including design, development, troubleshooting, diagnosis, and problem resolution
Follow through until problems are resolved
Maintain high-level technical skills and stay current with computing technology and solutions
Work assigned tickets and projects and close tickets correctly and promptly
Keep management informed of issues and escalations
Comply with internal and client processes and procedural changes
Maintain toolkit and inventory, replacing items as needed

Requirements

What you’ll need

High school diploma required
College degree preferred
1-2 years of networking experience
1-3 years field experience
1-3 years in a client-facing position
CCNA upon hire or within 6 months of employment
Experience/training with one or more of Cisco, Nortel, 3Com, Microsoft NT, Novell NetWare, or VMware
Understanding of at least two routing protocols: IP, IPX, EIGRP, OSPF, or RIP
Ability to perform basic protocol analysis using a LAN analyzer
Understanding of WAN, LAN, interfaces, protocols, and topology
Knowledge of WAN and LAN concepts
Strong troubleshooting and performance tuning skills
Understanding of switching concepts, including VLAN and ATM
Experience/training with router IOS, server NOS, hardware, WAN technologies, proprietary software, and DHCP/DNS
Excellent oral and written communication skills

Benefits

Comp & perks

Variable pay through commissions based on individual sales performance
401(k) eligibility
Employee stock purchase program
Paid time off, including vacation, sick time, and personal leave
Medical, financial, and/or other benefits dependent on the position offered
Reasonable accommodations in accordance with relevant laws