ePlus Technology Solutions

Data Coordinator

• Support the Managed Services Center through data and process coordination
• Collect and organize data from various sources
• Perform data entry, verification, editing, and quality control
• Reconcile MSC onboarding and Enhanced Maintenance Support data for the ServiceNow CMDB, including foundation load sheets
• Assist with data validation and security protocols
• Reconcile device data across multiple data sources
• Reconcile vendor contracts and load sheets, including renewal follow-up
• Maintain contract updates and task status updates in ServiceNow
• Work with internal teams and vendors to ensure accurate CMDB information
• Assist management with ServiceNow, knowledgebase, documentation, auditing, business continuity, and disaster recovery requests
• Provide testing and quality assurance for tools and processes

Data and Process Coordinator

Billing Specialist

• Manage Support Billing requests accurately and promptly
• Complete invoicing tasks for multiple divisions using Microsoft Excel, Word, and specialized programs
• Perform data entry for invoicing tasks while meeting daily, weekly, and monthly deadlines
• Distribute invoices via print, email, and EDI
• Ensure all required attachments and changes are included before sending invoices
• Handle special billing requirements and customer invoice modifications
• Reprint and resend original invoices as needed
• Apply critical thinking for short-term and long-term decision-making
• Proactively resolve issues with urgency and engage necessary business partners
• Cross-train to support Billing department team members
• Maintain accurate procedures and support process improvements
• Provide excellent service to internal and external customers and collaborate with business partners
• Perform other assigned duties and projects

Support Billing Specialist

Customer Success Manager

• Manage the customer experience and satisfaction of managed services delivery for assigned mid-tier client accounts
• Establish trusted strategic partner relationships and drive continued value from ePlus products and services
• Hold regular client meetings to review incidents, changes, needs, and concerns
• Engage and manage strategic third-party annuity services partners, including semi-annual partner scorecards and customer surveys
• Track and communicate customer satisfaction and manage recovery efforts
• Act as customer advocate for sensitive issues and escalations, including root cause analysis and corrective action plans
• Execute semi-annual customer surveys
• Coordinate with project managers and team members throughout customer onboarding
• Host go-live meetings and deliver signed start-of-service letters to billing
• Maintain customer information, including contracts, escalation lists, and location data
• Prepare for and lead annual customer performance review meetings
• Manage communication and handoff for non-managed-services issues
• Collaborate with sales teams to identify upsell opportunities
• Provide data for account reconciliation, change orders, quotes, and contracting
• Perform other duties as assigned

Customer Success Associate

Engineer

• Provide ePlus clients with network, security, and systems support
• Perform network and systems support
• Troubleshoot, isolate, diagnose, resolve, and manage network and systems problems
• Work in a 7x24x365 team environment with independent discretion during rotating shifts
• Provide client end-systems support, including design, development, troubleshooting, diagnosis, and problem resolution
• Follow through until problems are resolved
• Maintain high-level technical skills and stay current with computing technology and solutions
• Work assigned tickets and projects and close tickets correctly and promptly
• Keep management informed of issues and escalations
• Comply with internal and client processes and procedural changes
• Maintain toolkit and inventory, replacing items as needed

On Demand Services Engineer

Inside Sales

• Research and quote product and service sales opportunities while maintaining advantageous profit margins
• Assist with project opportunities and support run-rate business, including quoting, ordering, open-order management, and post-order support
• Coordinate with engineering for BOM design and validation
• Assist with deal registration and pricing negotiation
• Uplift sales opportunities with warranties, services, accessories, and supplies
• Assist with CRM entries, engineering requests, and contract requests
• Execute and manage customer orders through successful delivery
• Use customer portals for proposal requests, PO receipt confirmations, and shipping information
• Resolve customer and supplier problems proactively
• Develop and grow customer, vendor, and manufacturer relationships
• Expand the ePlus footprint within each account
• Provide customer and sales reporting
• Maintain knowledge of key products, services, vendor programs, promotions, and campaigns
• Communicate professionally with internal and external customers

Inside Sales Representative

Business Development Rep

• Manage high-level business development and sales growth in an assigned territory
• Serve as an overlay resource driving awareness, training, pipeline development and sales in sell-to and sell-through models
• Act as the primary territory liaison responsible for objectively measured incremental sales growth
• Assist field sales with training and skill development
• Lead sales demand generation campaigns with the field sales organization
• Collaborate with ePlus field sales and services leadership
• Analyze and prioritize selling activity within existing accounts
• Develop joint marketing plans and assist with scheduled demand generation activities
• Manage ongoing training and development of supported sales and engineering staff
• Provide accurate sales forecasting for assigned regions
• Meet or exceed sales financial targets
• Collaborate with peers across markets to share best practices and develop a consistent approach

Senior Business Development Manager

Business Analyst

• Provide senior-level analytical support across the commercial lifecycle for the technology services portfolio
• Gather requirements, define metrics, map processes, and translate business needs into reporting solutions
• Present performance trends, risks, and recommendations to senior leadership
• Evaluate pricing, costs, margins, contract value, licensing, and deal profitability with the deal desk
• Analyze end-to-end services performance and identify handoff gaps, risks, and improvement opportunities
• Build capacity models aligning skills and labor supply with backlog, demand forecasts, and resource needs
• Develop reporting for NRR, GRR, churn, logo retention, customer performance, and FinOps metrics
• Align services, financial, and sales data to support integrated analysis and business decisions
• Forecast bookings, backlog, revenue, and margin and identify risks impacting revenue realization
• Deliver analytics for complex opportunities, including security services and procurement-to-implementation engagements
• Develop renewal and consumption models producing actionable business recommendations
• Create executive dashboards and automate reporting using Power BI, Tableau, SQL, Excel, and related tools
• Improve data quality, validation, forecasting accuracy, and reporting integrity within Microsoft Dynamics CRM
• Collaborate with sales, finance, delivery, procurement, legal, and leadership on commercial and operational initiatives
• Build and maintain standardized metrics, models, and analytical frameworks
• Connect prospect and opportunity insights to delivery, renewal, and leadership decision-making

Senior Business Analyst, Professional Services

Procurement

• Analyze technical Bills of Materials to determine optimal sourcing strategies based on cost, availability, lead time, and program eligibility
• Solicit, compare, and validate quotes from OEMs, distributors, and alternate channels
• Identify substitute products or alternate SKUs when primary items have pricing, availability, or lead-time constraints
• Evaluate and pursue deal registration, special pricing, rebates, promotions, and incentive programs
• Monitor special pricing approvals, quote expirations, cost changes, and renewals through final quote completion
• Maintain relationships with distributor representatives, OEM channel teams, and strategic supplier partners
• Negotiate supplier pricing, terms, and availability and resolve quote issues, pricing discrepancies, and registration conflicts
• Collaborate with Solutions Architects, Sales Engineers, and sales teams during solution design and handoff
• Manage and prioritize a high volume of concurrent quote requests
• Maintain accurate, organized, and audit-ready quote records in accordance with procurement policies and vendor agreements

Strategic Sourcing Analyst

Recruitment

• Manage timesheet collection for accurate billing
• Create and track change orders by working directly with customers to drive additional recurring revenue
• Perform ERR entry to the billing team to maintain an accurate financial pipeline for Staffing Renewal business management
• Create early SOWs in CONGA to accelerate the SOW execution process
• Manage new Start Notifications and Wins for team-selling marketing
• Manage pricing requests for new staffing leads to accelerate opportunities
• Manage Staffing RFPs
• Maintain a candidate database through the Applicant Tracking System
• Perform other operational and administrative tasks assigned by management