Senior Business Analyst, Professional Services

ePlus Technology Solutions

. Provide senior-level analytical support across the commercial lifecycle for the technology services portfolio .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial analysis, sales operations, and business analytics, with a strong focus on developing actionable insights and reporting solutions. Proficient in utilizing advanced analytical tools and methodologies to support commercial decision-making and improve operational efficiency.

Highest-signal resume keywords

Financial AnalysisSales OperationsBusiness AnalyticsAdvanced Excel SkillsPower BI Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisSales OperationsBusiness AnalyticsData AnalyticsCost-to-Serve AnalysisRevenue ForecastingMargin AnalysisDashboard DevelopmentReporting AutomationSubscription Metrics

Soft Skills

Stakeholder InfluencePresentation SkillsCollaboration

Tools & Technologies

Power BITableauSQLExcelSalesforceMicrosoft Dynamics CRM

Industry Keywords

Managed ServicesSubscription MetricsNRRGRRChurnLogo RetentionFinOps

Tech Stack

Tools & technologies

SQLTableauVBA

About the role

Key responsibilities & impact

Provide senior-level analytical support across the commercial lifecycle for the technology services portfolio
Gather requirements, define metrics, map processes, and translate business needs into reporting solutions
Present performance trends, risks, and recommendations to senior leadership
Evaluate pricing, costs, margins, contract value, licensing, and deal profitability with the deal desk
Analyze end-to-end services performance and identify handoff gaps, risks, and improvement opportunities
Build capacity models aligning skills and labor supply with backlog, demand forecasts, and resource needs
Develop reporting for NRR, GRR, churn, logo retention, customer performance, and FinOps metrics
Align services, financial, and sales data to support integrated analysis and business decisions
Forecast bookings, backlog, revenue, and margin and identify risks impacting revenue realization
Deliver analytics for complex opportunities, including security services and procurement-to-implementation engagements
Develop renewal and consumption models producing actionable business recommendations
Create executive dashboards and automate reporting using Power BI, Tableau, SQL, Excel, and related tools
Improve data quality, validation, forecasting accuracy, and reporting integrity within Microsoft Dynamics CRM
Collaborate with sales, finance, delivery, procurement, legal, and leadership on commercial and operational initiatives
Build and maintain standardized metrics, models, and analytical frameworks
Connect prospect and opportunity insights to delivery, renewal, and leadership decision-making

Requirements

What you’ll need

5+ years of progressively responsible experience in sales operations, financial analysis, business analytics, or a related discipline supporting sales, finance, or commercial decisions
Bachelor’s degree in finance, business, data analytics, or a related field, or equivalent relevant experience
Experience establishing and reporting managed services or subscription metrics, including NRR, GRR, churn, logo retention, customer-level analysis, and FinOps
Ability to analyze complex cost-to-serve, revenue, margin, and scenario models
Advanced Excel skills, including Power Query, VBA, or comparable automation methods
Ability to build repeatable dashboards and exception reports
Advanced proficiency with Excel and working proficiency with SQL and Power BI or Tableau
Strong experience with Salesforce, Microsoft Dynamics CRM, or another enterprise CRM, including data reviews, validation rules, cleansing, and forecast-integrity practices
Ability to translate financial and sales data into concise recommendations and presentations for senior leaders
Ability to influence stakeholders without direct authority

Benefits

Comp & perks

Medical benefits
Financial benefits
401(k) eligibility
Employee stock purchase program
Paid time off, including vacation, sick time, and personal leave
Discretionary bonuses
Commission may be included in the compensation structure
Reasonable accommodations in accordance with relevant laws
Work/life balance supporting employees’ varying needs