Support Billing Specialist

ePlus Technology Solutions

. Manage Support Billing requests accurately and promptly .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing and invoicing processes, with a strong focus on accuracy, attention to detail, and effective communication. Proficient in managing multiple tasks and deadlines while providing excellent service to both internal and external customers.

Highest-signal resume keywords

Billing ManagementInvoicing AccuracyMicrosoft ExcelServiceNow Ticket ManagementAriba and Coupa Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInvoicing TasksBilling ProceduresProcess ImprovementsCritical ThinkingProblem-SolvingMulti-TaskingAnalytical Skills

Soft Skills

Excellent CommunicationHighly OrganizedTeam CollaborationCustomer Service

Tools & Technologies

Microsoft WordEDI

Certifications & Qualifications

Associate's Degree Preferred

Industry Keywords

Billing OperationsAccounting SupportCustomer Invoice Modifications

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage Support Billing requests accurately and promptly
Complete invoicing tasks for multiple divisions using Microsoft Excel, Word, and specialized programs
Perform data entry for invoicing tasks while meeting daily, weekly, and monthly deadlines
Distribute invoices via print, email, and EDI
Ensure all required attachments and changes are included before sending invoices
Handle special billing requirements and customer invoice modifications
Reprint and resend original invoices as needed
Apply critical thinking for short-term and long-term decision-making
Proactively resolve issues with urgency and engage necessary business partners
Cross-train to support Billing department team members
Maintain accurate procedures and support process improvements
Provide excellent service to internal and external customers and collaborate with business partners
Perform other assigned duties and projects

Requirements

What you’ll need

Associate's degree preferred
3-5 years of experience in a billing or accounting operations/support environment
Excellent interpersonal, verbal, and written communication skills
Highly organized with the ability to follow standardized procedures
Familiarity submitting invoices in Ariba and Coupa
Detail-oriented and analytical
Ability to work independently or as part of a team
Ability to multi-task and prioritize in a fast-paced environment with tight deadlines
Strong problem-solving skills and ability to offer creative solutions
Experience with ticket management using ServiceNow

Benefits

Comp & perks

Medical benefits
Financial benefits
401(k) eligibility
Employee stock purchase program
Paid time off, including vacation, sick time, and personal leave
Reasonable accommodations in accordance with relevant laws
Work/life balance supporting employees’ varying needs