Technical Account Manager

. Act as a customer advocate and trusted advisor for ePlus Cloud and Data Center Managed Services offerings .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Tools & technologies

CloudPMP

Key responsibilities & impact

Act as a customer advocate and trusted advisor for ePlus Cloud and Data Center Managed Services offerings
Contribute to customer onboarding, support services, adoption, training, and executive customer service briefing reviews
Deliver monthly and quarterly service business reviews aligning business and technical goals across stakeholders
Own service onboarding, including understanding client objectives, implementing services, and documenting ongoing support operations
Own post-sales service delivery relationships with key customers and responsibility for the total customer experience
Drive service value delivery, issue management, escalations, and resolutions
Serve as a trusted advisor, advocate, and subject matter expert for ePlus Managed Services offerings
Develop deep knowledge of ePlus Managed Services offerings
Identify improvements to regional procedures, structure, and reporting
Propose ideas and solutions to improve functional areas
Travel up to 25% to visit customers for executive briefings as needed

What you’ll need

3+ years’ experience in a customer-facing relationship management role
3+ years’ experience in enterprise data center and/or cloud environments
Strong understanding of technical account management and business-critical application support
Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent technical experience
Excellent communication, project management, presentation, and problem-solving skills
Ability to build trusted partner relationships
Ability to scale from technical engagements and guidance to mid-level IT management interaction
Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans
Ability to clearly articulate technical issues to technical and non-technical audiences and explain business impact
Demonstrated ability to handle critical issues and present issues at the executive level
Strong attention to detail
Must be located in the US to support periodic on-site customer visits
ITIL, PMP, PMI, and Six Sigma certifications are a bonus

Comp & perks