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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service coordination and operations within the life sciences industry, leveraging knowledge of Lean and Kaizen methodologies to drive continuous improvement and customer satisfaction. Proficient in using E365 Dynamics and SAP for effective service management and reporting.
Highest-signal resume keywords
Service CoordinationE365 DynamicsSAPLean MethodologyCustomer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service OperationsFinancial PrinciplesBusiness Key Performance IndicatorsService Products KnowledgeCustomer Segments Knowledge
Soft Skills
Clear CommunicationTrust BuildingPriority ManagementTechnical Knowledge Development
Tools & Technologies
Microsoft OfficeStandard Business Applications
Industry Keywords
Life Sciences IndustryService Business DevelopmentContinuous ImprovementCustomer SatisfactionService Delivery
About the role
Key responsibilities & impact- Ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth
- Coordinate service activities with internal stakeholders, customers and third-party service partners
- Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy
- Contribute to the expansion and further development of Eppendorf’s service business
- Coordinate installations, calibrations, repairs, maintenance and training
- Build and maintain working partnerships with third-party service providers
- Drive continuous improvement in service delivery
- Manage customer escalations and complaints
- Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control
- Identify service issues and trends, communicate action plans, and support quality, compliance and continuous improvement initiatives
Requirements
What you’ll need- Degree in engineering, business administration or a related discipline, or equivalent relevant professional experience
- Ideally 5 to 7 years of experience in service coordination, service operations or customer support
- Experience in the life sciences industry is advantageous
- Knowledge of service products, business models, customer segments or competitors is advantageous
- Good understanding of financial principles and business-relevant key performance indicators
- Knowledge of Lean and Kaizen methodologies
- Experience with E365 Dynamics and SAP is essential
- Proficiency in Microsoft Office and standard business applications
- Ability to communicate clearly, build trust with customers and stakeholders, manage several priorities effectively, and develop technical knowledge of Eppendorf equipment and service processes
Benefits
Comp & perks- Purpose and impact: work on solutions that help improve people’s lives around the world
- Opportunity to contribute to reliable service solutions and the continued growth and development of the service organisation
- Eppendorf Academy
- Digital learning platforms
- Language courses
- Workshops
- Community formats
- Coaching and development programs
- Continuous professional and personal development