Eppendorf

Technical Account Manager

• Ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth
• Coordinate service activities with internal stakeholders, customers and third-party service partners
• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy
• Contribute to the expansion and further development of Eppendorf’s service business
• Coordinate installations, calibrations, repairs, maintenance and training
• Build and maintain working partnerships with third-party service providers
• Drive continuous improvement in service delivery
• Manage customer escalations and complaints
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control
• Identify service issues and trends, communicate action plans, and support quality, compliance and continuous improvement initiatives

Technical Services Manager – f/m/d