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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in lead generation, customer conversion, and relationship management within the healthcare and service sales sectors. Proficient in utilizing CRM systems and managing sales pipelines to achieve revenue growth objectives.
Highest-signal resume keywords
Lead GenerationCustomer ConversionSales Pipeline ManagementCRM Proficiency (Salesforce)Healthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesBusiness DevelopmentAccount ManagementCustomer SuccessService SalesQuotingTendersLegal DocumentationMarket ResearchRevenue Target Achievement
Soft Skills
CommunicationRelationship ManagementNegotiationDecision MakingProblem Solving
Tools & Technologies
CRM SystemsSalesforceMS Office
Industry Keywords
HealthcareMedical DeviceDiagnosticsLaboratoryInstrumentationService-Related Industries
About the role
Key responsibilities & impact- Generate leads and convert customers for Epredia’s Service Business
- Contact customers primarily by telephone, and also use email, internet, and other technology
- Drive conversion across Service Contracts, Billable Service, and Spare Parts revenue streams
- Maintain customer relations, develop growth opportunities, and increase market penetration while achieving sales and profit targets
- Manage targeted customer calls, quote inquiries, product inquiries, and documentation requirements
- Pursue billable service revenue, lost contracts, and warranty conversions
- Make decisions on contract and billable service offerings based on customer needs
- Coordinate with Field Service Engineers, Field Applications Specialists, and Field Service Managers
- Research and negotiate within the market to secure service revenue
- Maintain a pipeline of opportunities to meet or exceed revenue growth objectives
- Perform sales calls and vendor relations with customers and potential customers
- Attend face-to-face customer meetings when required
- Develop and maintain relationships with purchasing decision-makers and end users
- Research competitor and industry activity and incorporate relevant information into business plans
- Introduce new products and services
- Support quoting, tenders, and legal documentation for securing Service Business
- Maintain accurate territory reporting, records, and files
- Communicate customer issues or potential problems to the supervisor
- Leverage sales and field service teams for information, lead generation, and market intelligence
Requirements
What you’ll need- Candidate must be located in Michigan
- Bachelor's degree in Business, Life Sciences, Healthcare, Marketing, or related field preferred; equivalent combination of education and experience considered
- 5+ years of sales, business development, account management, customer success, or service sales experience
- Experience in healthcare, medical device, diagnostics, laboratory, instrumentation, or service-related industries preferred
- Experience utilizing CRM systems such as Salesforce or similar customer relationship management platforms
- Demonstrated ability to manage sales pipelines, opportunities, and revenue targets
- Computer proficiency in MS Office and CRM (Salesforce) proficiency preferred
- Must be able to work EST hours
- Must be willing to travel to customer locations as needed, up to 10%
- Ability to work primarily by telephone, with email, internet, and other technology
- Ability to support quoting, tenders, and required legal documentation
Benefits
Comp & perks- Annual discretionary bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation