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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while managing customer interactions and coordinating with internal teams. Proficient in ERP systems and CRM tools to ensure high-quality service delivery and effective contract management.
Highest-signal resume keywords
Fluency In German, Italian & EnglishExperience With ERP SystemsFamiliarity With CRM ToolsStrong Attention To DetailExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementService Tender PreparationPerformance Metrics ProductionRecord UpdatingAdministrative Support
Soft Skills
Organizational SkillsAbility To Manage Multiple Priorities
Tools & Technologies
SAPServiceMaxSalesforce
Industry Keywords
Customer ServiceCross-Functional Team CoordinationHigh-Quality Service Delivery
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the main point of contact for customers and work with internal teams to deliver smooth, high-quality service
- Coordinate with Level 2 support to dispatch field service calls
- Provide administrative support to the technical team
- Manage contract billing for parts, labor and travel
- Ensure pricing matches contract terms and market conditions
- Prepare and submit responses to service tenders with required documentation
- Update and clean records in line with global standards
- Produce reports and performance metrics to track service performance and guide business decisions
Requirements
What you’ll need- Fluency in German, Italian & English, both spoken and written, is required
- Bachelor’s degree in Business or a related field is preferred
- Experience working with ERP systems such as SAP or ServiceMax is strongly preferred
- Familiarity with CRM tools, particularly Salesforce
- Excellent communication and organizational skills
- Ability to manage multiple priorities across cross-functional teams in a fast-paced environment
- Strong attention to detail with a focus on delivering high-quality service to internal and external stakeholders
Benefits
Comp & perks- Hybrid schedule for local Breda hires, reporting to the site Tuesdays every week
- Fully remote arrangement for Italy or Germany hires