Customer Data Analyst

EPRI

. Create, update, and maintain customer, contact, company, address, and related business data in ERP, CRM, GTS, and other applicable systems .

Posted 9/17/2026full-timeCharlotte • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data management and analysis, with a strong focus on customer service and operational support. Proficient in maintaining data integrity and compliance while effectively communicating with internal and external stakeholders.

Highest-signal resume keywords

Data ManagementCustomer ServiceSAP ExperienceMicrosoft Excel ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisData ValidationData CleanupReportingBusiness Operations

Soft Skills

Clear CommunicationOrganizationAdaptabilitySound JudgmentResourcefulness

Tools & Technologies

ERP SystemsCRM SystemsGTS SystemsMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Data StewardshipAccess ControlConfidentialityCompliance AwarenessProcess Improvement

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Create, update, and maintain customer, contact, company, address, and related business data in ERP, CRM, GTS, and other applicable systems
Process provisioning, enrollment, registration, and EPRI.com access requests for customers, employees, contractors, and other eligible users
Review requests for completeness, accuracy, required information, and alignment with documented business rules
Monitor and respond to Customer & Contact Data queue items and document status, corrections, exceptions, and follow-up actions
Provide timely, accurate, and professional service to internal and external customers
Perform data validation, duplicate review, cleanup, reconciliation, and quality checks
Maintain documentation for operational follow-through and audit support
Apply confidentiality, data-stewardship, access-control, and related requirements
Escalate policy-sensitive, non-standard, or higher-risk matters
Assist with procedures, job aids, knowledge articles, and training materials
Participate in process reviews, reporting, testing, data cleanup, system-change, and continuous-improvement activities
Support senior analysts and team members with assigned Customer Data activities
Build working knowledge of EPRI customers, systems, data practices, intellectual-property access considerations, export-control awareness, and related business processes

Requirements

What you’ll need

Bachelor's degree
One to five years of work experience in data management, analysis, reporting, customer service, business operations, or a related area
Experience with SAP or another enterprise resource planning system preferred
Proficiency with Microsoft Excel, Word, and PowerPoint
Clear written and verbal communication skills
Customer-service capability and ability to work professionally with internal and external customers
Ability to follow documented procedures, apply business rules, and ask timely questions when guidance is needed
Ability to review data, perform basic analysis, and identify inconsistencies or missing information
Strong attention to detail, organization, prioritization, and follow-through
Sound judgment, initiative, adaptability, and resourcefulness within established guidance
Commitment to confidentiality, data integrity, and compliance awareness

Benefits

Comp & perks

Annual incentive program
Medical insurance
Dental insurance
Vision insurance
401(k)
STD/LTD
Paid family leave
Life and accident insurance
Paid time off, including flexible vacation, sick leave, and holiday pay