Customer Care Specialist

Epsor

. Respond to savers’ inquiries by phone, chat, and email .

Posted 10/16/2026contractParis • FranceMid-LevelSenior💰 €31,000 - €36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relations, particularly in banking, finance, or insurance, while effectively managing inquiries and leveraging AI to enhance customer care efficiency. Strong communication skills enable the candidate to explain complex topics clearly and build trust with savers.

Highest-signal resume keywords

Customer Relations ExperienceBanking, Finance, Or Insurance KnowledgeExcellent Written And Verbal Communication SkillsAI Integration In Customer CareOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

RigorousAutonomousCurious

Tools & Technologies

NotionAIIntercomAircallMetabaseJIRASlack

Industry Keywords

Customer CareEmployee SavingsRetirement TopicsKPI OptimizationTechnical Topics

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Respond to savers’ inquiries by phone, chat, and email
Support and guide savers in using the platform and on employee savings and retirement topics
Build a long-term relationship of trust with savers
Ensure information flows internally by creating tickets and escalating issues
Collaborate with the Client Services, Tech, and Operations teams
Identify opportunities to improve the Epsor experience and share insights with the Product team
Contribute to the development and optimization of internal procedures to meet KPIs
Support the integration of AI into Customer Care activities, particularly by identifying automation opportunities

Requirements

What you’ll need

Initial experience in customer relations, including telephone-based interactions
Experience in banking, finance, or insurance is preferred
Rigorous, organized, and autonomous
Ability to manage a high volume of inquiries during peak periods
Excellent written and verbal communication skills
Ability to adapt to each contact’s level of understanding and explain technical or complex topics in accessible terms
Availability to work on Saturdays when business needs require it
Interest in AI and ability to leverage it to improve efficiency
Curious, with the ability to quickly develop expertise in new and technical subjects
Tools: Notion, AI, Intercom, Aircall, Metabase, JIRA, Slack

Benefits

Comp & perks

Annual profit-sharing bonuses with employer matching: between €2,000 and €9,000 depending on the achievement or exceeding of company objectives (€5,000 in 2025)
Swile meal card (€9 per working day)
50% coverage of the Navigo pass or a sustainable mobility allowance
Possibility of working fully remotely
Numerous opportunities to connect and share, including seminars, team-building events, and after-work gatherings
B Corp environment aligned with strong values
Opportunity to make a positive impact on the financial future of thousands of employees