Epsor

Customer Support

• Respond to savers’ inquiries by phone, chat, and email
• Support and guide savers in using the platform and on employee savings and retirement topics
• Build a long-term relationship of trust with savers
• Ensure information flows internally by creating tickets and escalating issues
• Collaborate with the Client Services, Tech, and Operations teams
• Identify opportunities to improve the Epsor experience and share insights with the Product team
• Contribute to the development and optimization of internal procedures to meet KPIs
• Support the integration of AI into Customer Care activities, particularly by identifying automation opportunities

Explore Customer Care Specialist at Epsor. Review requirements and application details.

Customer Care Specialist

• Respond to savers’ inquiries by phone, chat, and email
• Support and guide savers in using the platform and navigating employee savings and retirement plans
• Build long-term relationships of trust with savers
• Ensure information is shared internally by creating tickets and escalating issues
• Collaborate with the Client Services, Tech, and Operations teams
• Identify ways to improve the Epsor experience and share insights with the Product team
• Contribute to the development and optimization of internal procedures to meet KPIs
• Help integrate AI into Customer Care activities and identify automation opportunities

Explore Customer Care Specialist – M/F at Epsor. Review requirements and application details.