Customer Care Specialist – M/F

Epsor

. Respond to savers’ inquiries by phone, chat, and email .

Posted 10/16/2026full-timeParis • FranceMid-LevelSenior💰 €31,000 - €36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relations, particularly in phone-based interactions, while effectively utilizing tools like Notion and Intercom to enhance the customer experience. Capable of leveraging AI to improve efficiency and optimize internal procedures to meet KPIs.

Highest-signal resume keywords

Customer Relations ExperienceExcellent Communication SkillsAI Integration KnowledgeOrganizational SkillsExperience in Banking or Finance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

RigorousCuriousIndependent Work Ability

Tools & Technologies

NotionIntercomAircallMetabaseJIRASlack

Industry Keywords

Customer CareEmployee SavingsRetirement PlansBankingFinanceInsurance

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Respond to savers’ inquiries by phone, chat, and email
Support and guide savers in using the platform and navigating employee savings and retirement plans
Build long-term relationships of trust with savers
Ensure information is shared internally by creating tickets and escalating issues
Collaborate with the Client Services, Tech, and Operations teams
Identify ways to improve the Epsor experience and share insights with the Product team
Contribute to the development and optimization of internal procedures to meet KPIs
Help integrate AI into Customer Care activities and identify automation opportunities

Requirements

What you’ll need

Initial experience in customer relations, including phone-based interactions; experience in banking, finance, or insurance is preferred
Rigorous, organized, and able to work independently
Ability to handle a high volume of requests during peak periods
Excellent written and verbal communication skills
Ability to explain technical or complex topics in clear, accessible terms
Willingness to work on Saturdays when business needs require it
Interest in AI and ability to leverage it to improve efficiency
Curious, with the ability to quickly develop expertise in new or technical areas
Tools: Notion, AI, Intercom, Aircall, Metabase, JIRA, Slack

Benefits

Comp & perks

Annual profit-sharing bonuses with employer matching: €2K to €9K depending on the achievement or exceeding of company objectives
Swile meal card (€9 per working day)
50% reimbursement of the Navigo pass or a sustainable mobility allowance
Two remote-work days per week
Possibility to work fully remotely
Numerous opportunities to connect and share, including seminars, team-building events, and after-work gatherings
B Corp environment aligned with strong values