Care Specialist

Equality Health

. Provide supportive care and assistance to a diverse patient population .

Posted 10/22/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient care coordination, including conducting health assessments and navigating healthcare systems. Strong communication and organizational skills are essential for collaborating with diverse stakeholders and managing multiple priorities effectively.

Highest-signal resume keywords

Patient Care CoordinationHealth AssessmentsOutbound Calling ExperienceMicrosoft Office ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health AssessmentsCare CoordinationBasic Excel ProficiencyNavigating Healthcare SystemsData Documentation

Soft Skills

Excellent Verbal CommunicationInterpersonal CommunicationProblem-Solving SkillsOrganizational SkillsAbility to Work Independently

Tools & Technologies

Microsoft Office ApplicationsWeb-Based TechnologiesProprietary Platforms

Certifications & Qualifications

Basic Life Support (BLS)Certified Medical Assistant (CMA)Certified Nursing Assistant (CNA)Emergency Medical Technician (EMT)

Industry Keywords

Healthcare IndustryPatient PopulationCommunity ResourcesFederal and State LawsHealth Information Protection

About the role

Key responsibilities & impact

Provide supportive care and assistance to a diverse patient population
Conduct outbound phone calls to members to complete health assessments, identify care needs, and determine appropriateness for care coordination programs
Assist patients with barriers to care, including scheduling appointments and locating and accessing community resources
Collaborate with patients, network providers, referral coordinators, office staff, hospital staff, Community Health Workers, Chaplains, and Clinical Operations team members
Document all activities
Communicate available care coordination services to patients and caregivers
Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals
Provide meaningful data to providers, patients, and families
Participate in educational programs to maintain current skills and competencies
Perform miscellaneous job-related duties as assigned

Requirements

What you’ll need

Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience
Minimum two (2) years of experience in a directly related position in the healthcare industry
Proficiency with Microsoft Office applications and web-based technologies
Strong outbound calling experience
Ability to work independently in a productivity-based environment
Ability to navigate multiple systems simultaneously
Comfortable learning proprietary platforms
Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets
Reliable high-speed internet meeting company specifications
Flexible schedule within assigned market hours
Ability to pivot between priorities quickly
Previous experience, knowledge and understanding of coordinating care for members
Familiarity with federal and state laws and requirements related to healthcare and health information protection
One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)
Excellent verbal, written and interpersonal communication skills
Demonstrated ability to gain acceptance and compliance from clinical staff
Excellent problem-solving skills
Strong organizational and prioritization skills
Bilingual strongly preferred
Experience in customer service environments

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Schedule flexibility within assigned market hours
Participation in educational programs to maintain current skill and competency levels