Junior End User Support Technician

Equifax

. Provide day-to-day technical support to internal staff through in-person interaction in the office .

Posted 10/7/2026full-timeSt. Louis • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on hardware and software troubleshooting, customer service, and effective communication. Proficient in supporting various devices and applications, ensuring a high level of user satisfaction.

Highest-signal resume keywords

Technical SupportHardware TroubleshootingSoftware TroubleshootingCustomer ServiceAudio Visual Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic IT FundamentalsMacOS SupportWindows 11 SupportMobile Device SupportDesktop Applications KnowledgeCloud Applications KnowledgeTroubleshooting SkillsAsset ManagementImage LaptopsProvisioning Systems

Soft Skills

Customer-Centric MindsetVerbal CommunicationWritten CommunicationProblem SolvingFlexibility

Tools & Technologies

AI ToolsGoogle WorkspaceJAMFAudio Visual Equipment

Certifications & Qualifications

CompTIA A+Microsoft Certification

Industry Keywords

Technical Support RoleEnd-User ComputingAsset DispositionIn-Person SupportService Levels

Tech Stack

Tools & technologies

AndroidCloudJamfMacOS

About the role

Key responsibilities & impact

Provide day-to-day technical support to internal staff through in-person interaction in the office
Support walk-up customers at a Tech Bar
Install end-user computing devices in offices and cubes
Image laptops and provision new systems
Deliver new equipment, including laptops and accessories, within agreed service levels
Provide audio/visual support
Provision mobile phones
Maintain and troubleshoot printers
Troubleshoot laptop, mobile phone, printer, hardware, software, and network-access issues
Provide technical support to employees with a high level of customer service
Perform asset disposition by removing hard drives and recording serial numbers in the asset management system
Provide support at the three St. Louis offices based on staffing needs
Work closely with customers to resolve hardware, software, and network-access requests or problems

Requirements

What you’ll need

0-1 years of experience in a technical support role, including basic hardware and software troubleshooting
Associate's degree in a relevant field is strongly preferred or equivalent experience
Basic knowledge of IT Fundamentals
Strong customer-centric mindset and ability to fulfill commitments and deliver results
Outstanding verbal and written communication capabilities
Hands-on experience leveraging AI tools such as Gemini, ChatGPT, or Claude to streamline and automate workflows
Audio Visual troubleshooting support for large conference rooms
Operating knowledge of MacOS and Windows 11 laptop and desktop support
Experience with iPhone and Android mobile devices
General knowledge of desktop and Cloud applications, such as Google Workspace
Technical school degree, Associate’s degree, bachelor’s degree or equivalent experience
CompTIA A+ and/or Microsoft certification
Mac and/or JAMF experience
Good troubleshooting and problem solving skills
Software troubleshooting skills
Ability to work in person 5 days per week, Monday-Friday
Flexibility to travel between the Clayton, Rider Trail, and Lackland offices during the week
Must not require immigration sponsorship, including current or future F-1 STEM OPT extension support
In-person interviews are required

Benefits

Comp & perks

Comprehensive compensation and healthcare packages
401k matching
Paid time off
Organizational growth potential through the online learning platform with guided career tracks