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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client communication and administrative support skills, with a focus on press release formatting and distribution. Proficient in managing regulatory needs and maintaining client accounts while ensuring high-quality customer service in a fast-paced environment.
Highest-signal resume keywords
Press Release FormattingClient CommunicationRegulatory Filings (SEDAR, EDGAR)Bilingual (English and French)Customer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Press Release ReviewFact-CheckingEmail ManagementMultimedia Library ManagementAccount Maintenance
Soft Skills
MultitaskingTime ManagementFocus Under Stress
Industry Keywords
Editorial TeamFast-Paced EnvironmentGlobal DistributionConsultative Services
About the role
Key responsibilities & impact- Report to a Team Lead on the global Editorial Team
- Review clients’ press releases for grammatical errors, spelling errors, and inconsistencies; fact-checking is not included
- Format press releases to match clients’ original versions as closely as possible
- Support clients via phone and email
- Assist with regulatory needs, including SEDAR and EDGAR filings
- Assist with account maintenance, including managing email lists, adding users and accounts, and managing multimedia libraries
- Act as the primary client contact for administrative, consultative, and press release service requests
- Collaborate with teammates and other departments
- Develop knowledge of other Notified products
- Distribute press releases globally to journalists, terminals, and websites
- Work occasional overtime during high-volume periods
Requirements
What you’ll need- Bachelor’s degree from an accredited college or university with major coursework in English, Communications, Journalism, Marketing, or a related field required
- Equivalent work experience in a similar position may substitute for education requirements
- 1–2 years of professional experience required
- Customer service experience in a fast-paced environment required
- Fluency in English and French required
- Excellent multitasking skills
- Ability to maintain focus in stressful situations
- Exceptional time-management skills, with the ability to prioritize assignments and meet deadlines
- Availability for occasional weekend on-call shifts, holidays, and remote monitoring shifts outside the typical schedule
- Satisfactory pre-employment screening results
Benefits
Comp & perks- Remote work option
- Flexible work options
- Wellness benefits
- Competitive pay
- Hands-on experience and real-world projects
- Access to industry-leading tools
- People-first culture
- Occasional overtime opportunities