Customer Experience Executive

Equiniti

. Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction.

Posted 11/5/2026full-timeBengaluru • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on compliance and service standards, while effectively managing time and priorities in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceCRM Systems FamiliarityData Protection Principles KnowledgeRegulatory Compliance AdherenceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportData Protection PrinciplesAML KnowledgeService Level TargetsQuality AssuranceMulti-taskingTime Management

Soft Skills

AdaptabilityActive ListeningTeam CollaborationCustomer Focus

Industry Keywords

Equiniti ProceduresRegulatory RequirementsService StandardsUS Business Holiday Calendar

About the role

Key responsibilities & impact

Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction.
Support customer queries.
Answer inbound calls and emails from shareholders and assist them with queries within agreed service standards.
Answer inbound calls from shareholders and assist them to buy or sell shares within agreed service standards.
Respond to basic queries, referring to senior colleagues where appropriate.
Contribute to completion of the team's workload.
Improve own skills and knowledge within the operational team and identify areas for process and service improvement.
Undertake duties at a similar level as required.
Ensure compliance with Equiniti's procedures, standards, reporting requirements, and relevant regulatory and statutory requirements.
Undertake duties in accordance with regulator requirements.
Complete work within Equiniti's security arrangements and quality system.
Ensure work and ethics comply with physical and information security arrangements.
Comply with scheduled breaks to maintain service levels.
Follow the respective US business holiday calendar.

Requirements

What you’ll need

Graduation/Degree in any field
Should be able to work in US shifts.
Proven experience in a customer support role
Meeting targets for accuracy, quality, volume and agreed service levels
Familiarity with CRM systems and practices
Basic understanding of data protection principles and knowledge in AML
Excellent communication skills; Strong phone and verbal communication skills along with active listening.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Adherence to procedures and regulations.
Demonstrate willingness to contribute to team beyond own immediate tasks
Offer of employment subject to satisfactory pre-employment screening checks.

Benefits

Comp & perks

3 days of additional leaves on & above statutory requirement
2 days of voluntary leaves to pursue the CSR initiatives
Business related certification expense reimbursement
Comprehensive Medical Assurance coverage for dependents & Parents
Cab transport for staff working in UK & US shift
Accidental & Life cover 3 times of concerned CTC