Customer Experience Executive

Equiniti

. Answer inbound calls and emails from shareholders and assist with queries within agreed service standards .

Posted 9/29/2026full-timeBengaluru • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and customer support experience while adhering to compliance and regulatory standards. Capable of multitasking and contributing to team objectives while maintaining service-level agreements.

Highest-signal resume keywords

Customer Support ExperienceExcellent Communication SkillsFamiliarity With CRM SystemsAbility To Work In US ShiftsKnowledge In AML

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Protection PrinciplesMeeting Targets For AccuracyQuality ControlVolume ManagementService Level Agreements

Soft Skills

Active ListeningCustomer FocusAdaptabilityTime ManagementTeam Contribution

Industry Keywords

ComplianceRegulatory RequirementsStatutory RequirementsOperational SkillsProcess Improvement

About the role

Key responsibilities & impact

Answer inbound calls and emails from shareholders and assist with queries within agreed service standards
Answer inbound shareholder calls and assist with buying or selling shares within agreed service standards
Respond to basic queries and refer to senior colleagues where appropriate
Contribute to completion of the team’s workload
Improve operational skills and identify areas for process and service improvement
Undertake duties at a similar level as required
Ensure compliance with company procedures, standards, reporting requirements, and relevant regulatory and statutory requirements
Undertake duties in accordance with regulator requirements
Complete work within company security arrangements
Ensure work is undertaken within the quality system
Comply with physical and information security arrangements
Follow scheduled breaks to maintain service-level agreements
Follow the US business holiday calendar

Requirements

What you’ll need

Excellent communication skills, including strong phone and verbal communication and active listening
Ability to work in US shifts
Proven experience in a customer support role
Experience meeting targets for accuracy, quality, volume, and agreed service levels
Familiarity with CRM systems and practices
Basic understanding of data protection principles and knowledge in AML
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Adherence to procedures and regulations
Willingness to contribute to the team beyond immediate tasks
Applications subject to satisfactory pre-employment screening checks

Benefits

Comp & perks

Employment offer subject to satisfactory pre-employment screening checks
US business holiday calendar