Pensions Administrator

Equiniti

. Provide administration services to customers in accordance with Service Level Agreements .

Posted 10/27/2026full-timeCrawley • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong numeracy and literacy skills, with a proven ability to maintain accurate records and deliver exceptional customer service. Capable of analyzing data, resolving customer queries, and implementing process improvements within defined procedures.

Highest-signal resume keywords

GCSE Maths And English Grade CExperience Working To SLAsStrong Numeracy And Literacy SkillsCustomer Service ExcellenceData Analysis And Reporting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisDocumentation ProcessingRecord MaintenanceCustomer Query ResolutionProcess Improvement

Soft Skills

Written CommunicationRelationship DevelopmentProblem Solving

Tools & Technologies

Computer LiteracyVarious Systems Learning

Industry Keywords

Financial EnvironmentPensions ExperienceService Level Agreements

About the role

Key responsibilities & impact

Provide administration services to customers in accordance with Service Level Agreements
Maintain up-to-date filing and departmental records, checking customer data integrity
Process routine and non-routine documentation within defined procedures
Resolve oral and written customer enquiries using working knowledge of customer requirements
Draft non-standard correspondence in response to customer enquiries
Input customer details and access customer information
Collate and analyse data and produce routine reports, schedules and summaries
Update customer records and resolve customer queries
Identify and implement process improvements to improve throughput and customer service
Carry out projects and ad-hoc activities as determined by the Team Manager

Requirements

What you’ll need

GCSE (or equivalent) Maths and English Grade C
Strong numeracy and literacy skills
Good written and communication skills
Ability to develop working relationships
Ability to work within laid down processes and procedures
Basic financial awareness
Previous experience in a financial/pensions environment is desirable
Experience working to SLAs
Desire to deliver exceptional customer service
Proven track record of quality, timely delivery
Computer literate with willingness to learn a variety of systems
Satisfactory pre-employment screening checks required for any employment offer

Benefits

Comp & perks

Equiniti matches pension contributions up to 10%
Employee Assistance Programme with counselling, legal and wellbeing support for colleagues and their households
Life assurance cover at 4x salary, with ability to purchase enhanced cover
Employee discounts and cashback through EQ Wins Platform
Flexible benefits plan including gadgets, travel insurance, will writing and holiday trading
Typically 29 days holiday plus bank holidays
2 volunteer days
Equiniti ICON award vouchers
Investment in LinkedIn Learning for all colleagues