Pensions Administrator

Equiniti

. Provide administration services to customers according to Service Level Agreements .

Posted 10/9/2026full-timeCrawley • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong numeracy and literacy skills, with a focus on delivering exceptional customer service and maintaining accurate records. Proficient in processing documentation and implementing process improvements to enhance customer experience.

Highest-signal resume keywords

GCSE Maths And English Grade CStrong Numeracy SkillsStrong Literacy SkillsExperience Working To SLAsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDocumentation ProcessingRecord MaintenanceReport GenerationProcess Improvement

Soft Skills

Written CommunicationInterpersonal SkillsRelationship Development

Tools & Technologies

Computer LiteracyFinancial Systems

Industry Keywords

Financial EnvironmentPensions ExperienceCustomer EnquiriesService Level Agreements

About the role

Key responsibilities & impact

Provide administration services to customers according to Service Level Agreements
Maintain accurate filing and departmental records, checking customer data integrity
Process routine and non-routine documentation within defined procedures
Resolve oral and written customer enquiries using knowledge of customer requirements
Draft non-standard correspondence responding to customer enquiries
Input customer details and access customer information
Collate and analyse data and produce routine reports, schedules and summaries
Update customer records and resolve customer queries
Identify and implement process improvements to improve throughput and customer service
Carry out projects and ad-hoc activities determined by the Team Manager

Requirements

What you’ll need

GCSE (or equivalent) Maths and English Grade C
Strong numeracy and literacy skills
Good written and communication skills
Ability to develop working relationships
Ability to work within laid down processes and procedures
Basic financial awareness
Previous experience in a financial/pensions environment is desirable
Experience working to SLAs
Desire to deliver exceptional customer service
Proven track record of quality, timely delivery
Computer literate with a willingness to learn a variety of systems
Previous DB pensions experience is an advantage but not essential
Satisfactory pre-employment screening checks

Benefits

Comp & perks

Promotion-from-within opportunities
Potential progression into team leadership or more strategic operations roles
Equal opportunity employment