Senior Pensions Administrator

Equiniti

. Provide administration services to customers according to SLAs .

Posted 10/27/2026full-timeCrawley • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pension administration, with a strong focus on customer service and process improvement. Capable of analyzing data, maintaining records, and providing technical guidance while fostering positive relationships with clients and colleagues.

Highest-signal resume keywords

Pensions ExperienceCustomer Service ExcellenceData AnalysisProcess ImprovementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Integrity MaintenanceDocumentation ProcessingReport GenerationTechnical GuidanceCoachingProject Management

Soft Skills

Attention to DetailRelationship BuildingProblem SolvingAdaptability

Tools & Technologies

IT SkillsFinancial Services Systems

Industry Keywords

Defined BenefitFinancial ServicesCustomer EnquiriesSLA Compliance

About the role

Key responsibilities & impact

Provide administration services to customers according to SLAs
Maintain up-to-date departmental filing and records and check customer-data integrity
Process routine and non-routine documentation within defined procedures
Resolve oral and written customer enquiries using knowledge of customer requirements and case history
Draft non-standard correspondence responding to customer enquiries
Input customer details and access customer information
Collate and analyse data and produce routine reports, schedules and summaries
Provide technical guidance to team members
Identify and implement process improvements to improve throughput and customer service
Provide on-the-job coaching to department colleagues
Carry out projects and ad hoc activities determined by the Team Leader
Work with clients daily on confidential and potentially complex pension-administration queries

Requirements

What you’ll need

Pensions experience is required; Defined Benefit experience is ideal but not essential
Excellent attention to detail and ability to follow defined processes and procedures
Superior communication skills
Strong desire to deliver exceptional customer service
Proven track record of quality, timely delivery
Ability to develop positive and productive working relationships
Good IT skills and willingness and aptitude to learn a variety of systems
Previous experience working in financial services preferable
Satisfactory pre-employment screening checks required for any employment offer

Benefits

Comp & perks

Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households
Life assurance cover at 4x salary with the ability to purchase enhanced cover
Employee discounts and cashback at high street stores through the EQ Wins Platform
Flexible benefits plan including gadgets, travel insurance, will writing, holiday trading and more
Typically 29 days holiday plus bank holidays
2 volunteer days to get involved with a charity of your choosing
Equiniti ICON award vouchers recognising individuals going above and beyond
Investment in LinkedIn Learning for all colleagues