FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical teams and operations within Managed Services, focusing on SLA/SLO management, process improvement, and IT infrastructure knowledge. Strong communication skills facilitate effective collaboration with stakeholders and international teams.
Highest-signal resume keywords
Technical Team LeadershipSLA/SLO ManagementProcess ImprovementIT Infrastructure KnowledgeBudget Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementOperational MetricsBacklog ManagementService QualityIncident CoordinationIT Service Management (ITSM)Cloud and VirtualizationNetworkingOperating SystemsAutomation
Soft Skills
CoachingFeedbackClear CommunicationPeople Development
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Managed ServicesSupport OperationsService DeskNOCInfrastructure Operations
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Supervise the technical team’s daily activities, set priorities and expectations, and monitor deliverables
- Provide ongoing coaching and feedback, identify technical and behavioral training needs, and support autonomy and career development
- Manage Managed Services operations performance by tracking SLAs/SLOs, performance indicators, backlog, response and resolution times, service quality, and continuity
- Serve as a leadership point of contact for incidents and escalated requests, coordinating responses across teams and maintaining clear communication with customers and other stakeholders
- Coordinate changes and solutions in partnership with different technical teams and business functions
- Lead the review and redesign of processes and standard operating procedures (SOPs), identifying opportunities for standardization, automation, and efficiency
- Monitor and manage the team budget, with monthly reporting to senior leadership
- Apply knowledge of IT infrastructure and operations to support decision-making, guide the team, and collaborate with specialists
Requirements
What you’ll need- Advanced conversational English, with the ability to participate in meetings, discuss operational topics, and interact with international teams
- Experience leading technical teams, including performance management, coaching, feedback, and people development
- Experience in Support Operations, Managed Services, Service Desk, NOC, or Infrastructure Operations
- Strong knowledge of SLA/SLO management, operational metrics, backlog management, and service quality
- Ability to coordinate incidents, manage escalated requests, and maintain clear communication with customers
- Experience with process improvement, developing and reviewing operational procedures, and budget monitoring
- Knowledge of IT infrastructure and operations, including networking, operating systems, cloud and virtualization, compute, storage and backup, monitoring and observability, IT service management (ITSM), and automation
- Bachelor’s degree in any field; relevant professional experience and the competencies required for the position will be emphasized
- Location: Rio de Janeiro, RJ
Benefits
Comp & perks- Hybrid work model, with two days per week in the office and the remaining days working remotely
- Career development opportunities
- Ongoing coaching and feedback
- Technical and behavioral training
- Open to all applicants, including people with disabilities
- Accommodations are available for qualified candidates who require assistance
- Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer