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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical aptitude in managing work order requests and supporting infrastructure installations, including fiber optics and cabling systems. Committed to delivering excellent customer service while collaborating effectively within a 24/7 operational environment.
Highest-signal resume keywords
Fiber Optics ExperienceCustomer Service SkillsNV1 Security ClearanceTeamwork and CollaborationTechnical Aptitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Work Order ManagementInfrastructure InstallationCross-Connect InstallationCable ManagementLayer 1 CertificationTesting and ModificationsAsset Database ManagementPhysical Audits SupportCustomer Equipment RackingFibre Tray Installation
Soft Skills
Positive AttitudeWillingness to LearnCollaborationCustomer Experience FocusTeam Support
Certifications & Qualifications
IT CertificationTelco-Related Certification
Industry Keywords
24/7 OperationsAustralian Citizenship RequirementSecurity ClearanceCustomer Access ControlEscorting
About the role
Key responsibilities & impact- Manage work order requests, meet commitment times, escalate requests according to standard procedures, maintain work records, and update asset databases and systems
- Rack and stack customer equipment and support standard infrastructure installations, including fibre trays, ladder racks, cabinets, and cable trays
- Support standard cross-connect installations, terminations, modifications, testing, and cable management across fibre, copper, and coaxial cabling
- Support standard testing, installations, and Layer 1 cross-connect certification, with opportunities to learn advanced testing under supervision
- Work with Operations and Security teams and provide backup support to team members
- Deliver a good customer experience, meet work order commitments, support deployments and alterations, and assist customers with access control and escorting
- Support project delivery, vendors, and physical customer audits according to standard procedures or under supervision
- Complete assigned training on time and support new hires when needed
- Work an evenly shared 24/7/365 roster in 12-hour shifts to meet customer needs
Requirements
What you’ll need- Commitment to teamwork and collaboration, including participation in a 24/7 roster with 12-hour shifts
- Technical aptitude and ability to complete all training and onboarding
- Positive attitude and willingness to continually learn and evolve in the role
- Completion of certification in an IT or Telco-related course highly regarded
- Hands-on experience or understanding of fiber optics
- Customer service experience highly regarded
- Ability to attain and maintain NV1 Security Clearance
- Some sites have customer requirements for Australian citizenship
Benefits
Comp & perks- Full-time, permanent role
- Annual performance-based bonus
- Health allowance
- Financial, wellness, and company benefits
- Employee Assistance programs
- Career development path in Customer Operations Engineering or wider teams
- Continued development and training opportunities onsite
- Access to the Equinix Global Operations Academy
- Full training and onboarding