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Tech Stack
Tools & technologiesCloudPMPTableau
About the role
Key responsibilities & impact- Lead large-scale, cross-functional, multi-site and cross-regional customer deployments from contract handover through acceptance and closure
- Own integrated programme schedules, deployment plans and lifecycle milestones across design, construction, commissioning and ready-for-service dates
- Translate contract commitments into baselined delivery plans
- Track critical-path dependencies and drive mitigation plans
- Manage delivery risks, in-flight changes and customer/internal communications
- Manage change orders, including scope, impact assessment, pricing input, approval and contract alignment
- Track billing and rent commencement milestones and support book-to-bill and backlog reporting
- Protect Equinix’s commercial position by ensuring work proceeds only against agreed scope and approved changes
- Serve as primary customer interface and maintain executive-level relationships
- Run weekly delivery calls, monthly approval committees and executive reviews
- Produce executive reporting, status dashboards, risk registers, issue notices and close-out documentation
- Manage escalations and drive resolution with internal teams and vendors
- Coordinate Sales, Legal, Design & Construction, Engineering, Operations, Finance, Procurement and external vendors
- Lead without direct authority, assign ownership, remove blockers and manage construction-to-operations/customer handover
- Capture lessons learned and improve processes, templates, tooling and governance
- Mentor less experienced Customer Program Managers and contractors
Requirements
What you’ll need- 8+ years’ experience managing large, complex, customer-facing programmes in data centre, construction, technology or critical infrastructure environments
- Proven ability to work with minimal supervision, exercise sound judgement and own delivery outcomes end to end
- Experience engaging and influencing at executive level with enterprise or hyperscale customers
- Strong understanding of data centre delivery: power, cooling, construction phases, commissioning and colocation or wholesale products
- Commercial awareness, including change control, contract interpretation and milestone-based billing
- Excellent written and verbal communication skills, including concise executive reporting
- Highly organised, with strong attention to detail and the ability to run multiple concurrent workstreams
- Previous experience in a hyperscale, xScale or cloud campus deployment
- Background working with permitting authorities, utilities or general contractors
- Familiarity with Smartsheet, Tableau, Salesforce or equivalent platforms
- Formal project management qualification (PMP, PgMP, PRINCE2/MSP or equivalent)
- Experience with order management, book-to-bill processes or service delivery operations
Benefits
Comp & perks- Equal Employment Opportunity and Affirmative Action commitment
- Disability accommodations during the employment process
- Consideration for qualified applicants regardless of protected characteristics
- Use of artificial intelligence in the hiring process