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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in communications measurement, including establishing KPIs, data collection processes, and translating insights into actionable strategies. Proficient in leveraging generative AI tools to enhance communications workflows and improve program effectiveness.
Highest-signal resume keywords
Communications MeasurementKPI DevelopmentGenerative AI ExperienceData AnalysisProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Communications Performance MeasurementData Collection ProcessesDashboard DevelopmentReporting DefinitionsAI Use Case IdentificationData AnalysisInsights TranslationQuality ChecksOperational Project CoordinationEmployee Communications
Soft Skills
Analytical JudgmentAttention to DetailExcellent Writing SkillsPresentation SkillsCollaboration Skills
Tools & Technologies
AI ToolsMeasurement Agency ManagementData Reporting ToolsCommunication PlatformsDashboard Software
Industry Keywords
Corporate CommunicationsPublic RelationsB2B TechnologyGlobal OrganizationDigital Channels
About the role
Key responsibilities & impact- Lead a consistent communications measurement approach across Global Communications
- Connect communications objectives and measures to business priorities
- Establish KPIs, identify data sources and build measurement into communications planning
- Establish practical, repeatable data-collection processes
- Manage the measurement agency’s scope, priorities, timelines and deliverables
- Oversee data collection, dashboard development and reporting
- Establish reporting definitions and quality checks
- Lead regular reporting and translate results into narratives, trends and recommended actions
- Serve as the primary contact for communications measurement questions, data requests and insights
- Help communications leads refine strategies, prioritize resources and improve programs
- Partner with the Chief of Staff and technology teams to implement the Global Communications AI adoption plan
- Identify and prioritize AI use cases
- Coordinate role-specific AI training and ongoing learning
- Develop use-case examples, prompt libraries, workflow guidance and shared learnings
- Coordinate access to approved AI tools and resources
- Track AI adoption, feedback and benefits
- Reinforce responsible AI guidance
- Serve as an operations partner to the Public Relations team
- Coordinate operational projects, agency work and regional planning processes
- Support onboarding, mentorship and cross-functional collaboration programs
- Coordinate rollout of policies and processes
- Gather feedback and recommend ways to simplify day-to-day work
Requirements
What you’ll need- 7+ years of experience in corporate communications, public relations, employee communications or a related communications discipline
- Demonstrated experience measuring communications performance and translating data into insights and recommendations
- Understanding of measurement across earned media, digital and social channels, and employee communications
- Experience partnering with agencies or external vendors, including setting expectations and reviewing deliverable quality
- Practical experience using generative AI in communications workflows and helping colleagues build confidence with new tools
- Strong analytical judgment and attention to detail
- Ability to question data, reconcile inconsistencies and explain findings clearly
- Excellent writing and presentation skills
- Ability to make complex information accessible to different audiences
- Strong project management and collaboration skills
- Ability to influence colleagues across functions and regions
- Proactive, curious and adaptable approach
- Ability to balance recurring responsibilities and evolving priorities
- Experience in a global organization or B2B technology environment is preferred
Benefits
Comp & perks- Employee Assistance Program
- Canada healthcare coverage complementary to the provincial healthcare system
- Life, disability and optional benefit plans
- Defined Contribution Pension Plan (DCPP)
- Group Retirement Savings Plan (RRSP)
- Tax-Free Savings Plan (TFSA)
- Vacation and personal time
- Various paid holidays
- Bonus eligibility
- Equity may be offered depending on the position
- Disability accommodations during the employment process