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About the role
Key responsibilities & impact- Define business problems, outcomes, success measures and scope with executive sponsors
- Assess options, risks, impacts and delivery feasibility, providing clear recommendations and trade-offs
- Develop program charters, delivery plans, governance structures, resource requirements and funding models
- Establish sponsorship, accountability, decision-making frameworks and escalation paths
- Partner with senior leaders as a trusted advisor and delivery leader
- Align cross-functional teams across Sales, Customer Success, Operations, Finance, Legal, IT, Product and Corporate Development
- Resolve competing priorities, drive accountability and secure delivery commitments
- Guide program managers and workstream leads through effective planning, execution and communication
- Lead programs end-to-end, integrating commercial, operational, technical and customer dependencies
- Manage risks, issues, critical paths, resources and change impacts
- Partner with Finance to evaluate business cases, budgets, forecasts and investment decisions
- Ensure operational readiness, customer continuity and successful transition to business ownership
- Design and lead governance forums, executive reporting, decision management and risk oversight
- Support portfolio prioritization by assessing strategic value, complexity, risk and delivery capacity
- Strengthen PMO standards, delivery frameworks and best practices across regions
- Provide oversight and coaching to improve program delivery performance and execution confidence
Requirements
What you’ll need- Typically 10+ years leading complex projects and programs in multinational, matrixed organizations
- Proven success partnering with executive sponsors to deliver measurable business, customer and operational outcomes
- Strong ability to define and solve ambiguous business challenges, develop recommendations and establish effective delivery models
- Demonstrated experience leading cross-functional teams across multiple geographies and influencing senior stakeholders
- Strong financial and commercial acumen, including business cases, budgeting, forecasting and benefits realization
- Experience with customer transitions, infrastructure lifecycle programs, market initiatives, integrations or enterprise transformations
- Experience in data center, colocation or digital infrastructure environments is preferred
- Proficiency with program management and reporting tools
- Relevant degree or equivalent experience
- Project or program management certification desirable