Regional Customer Success Manager – Enterprise

Equinix

. Own regional commercial outcomes and renewal predictability .

Posted 9/21/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, focusing on retention, renewals, and commercial execution. Proven ability to lead teams through transformation while ensuring alignment with strategic priorities and operational excellence.

Highest-signal resume keywords

Customer Success ManagementRenewal Performance OwnershipCommercial ExecutionLeadership DevelopmentOperating Model Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifetime ValueSegmentation ModelsScalable Customer EngagementRenewal ReadinessAdoption Disciplines

Soft Skills

Coaching MindsetDecision-Making Under AmbiguityExecution DisciplineTransparencyCollaboration

Certifications & Qualifications

Bachelor’s Degree in Business-Related Discipline

Industry Keywords

Customer SuccessGTMChange ManagementCommercial AcumenTransformation Strategy

About the role

Key responsibilities & impact

Own regional commercial outcomes and renewal predictability
Accountable for retention, renewals, and contribution to Customer Lifetime Value across the region
Translate CRO and Customer Success strategy into clear regional commercial priorities and trade-offs
Embed the CSMgr / Service Manager operating model at scale
Ensure clean separation of accountability between value-led Customer Success Management and operational Service Management
Remove ambiguity in ownership, handoffs, and escalation paths
Translate global standards into disciplined regional execution
Ensure consistent customer rhythms, including onboarding, success planning, renewal readiness, and executive reviews
Partner with Sales leadership on renewals and growth
Act as the senior Customer Success counterpart to Sales leadership for renewal strategy, risk mitigation, and expansion planning
Build and sustain a strong CSMgr Manager bench
Set expectations for people leadership, commercial acumen, and execution discipline
Coach and develop managers through change and increasing commercial accountability
Manage material customer and commercial risk
Own escalation for high-impact customer or renewal risk unresolved at manager level
Build and sustain a strong regional leadership bench
Set direction and create belief in the transformation by connecting strategy, customer outcomes, and leadership expectations
Own regional workforce planning and location strategy
Sponsor and remove barriers to change
Champion Equinix values through transparency, inclusion, collaboration, and bias for action

Requirements

What you’ll need

Bachelor’s degree in business-related discipline or equivalent experience
Extensive experience in Customer Success / GTM
Experience leading scaled Customer Success organisations with segmented coverage models
Proven track record of owning renewal performance, retention outcomes, and commercial execution
Experience embedding operating-model change and leading leaders through transformation
Strong understanding of segmentation, coverage models, and scalable customer engagement practices
Strong understanding of adoption, renewal readiness, and expansion disciplines
Comfortable leading through operating model change
Strong simplifier who makes strategy, ownership, and priorities unambiguous
Customer- and commercial-outcome focused
Confident leader of leaders with a coaching mindset
Comfortable making decisions under ambiguity and change
Pragmatic, data-informed, and execution-oriented
Models Equinix values through transparency, inclusion, collaboration, and a bias for action

Benefits

Comp & perks

Equal Employment Opportunity and disability accommodation support
Inclusive employment process
Use of artificial intelligence in the hiring process