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About the role
Key responsibilities & impact- Serve as the single accountable business owner for the Lead-to-Cash program
- Act as the primary CRO-side counterpart to the CDIO program lead
- Ensure CRO business preparedness throughout scope, design, testing, and go-live stages
- Report to the SVP of GTM Ops within the CRO organization
- Own the CRO-side program budget, including headcount and vendor resources
- Lead a dedicated team of program and business readiness specialists
- Indirectly manage Business Context Experts across nine CRO functional areas
- Serve as the CRO counterpart and CROLT proxy to the CDIO program lead
- Escalate unresolved cross-priority conflicts
- Convene stakeholders to determine scope and document business logic and requirements
- Drive sequencing and prioritization across nine functional areas
- Coordinate resolution of open scope questions before design advances
- Ensure business participation and formal sign-off throughout solution design
- Maintain traceability between business requirements and solution decisions
- Define domain success metrics and readiness criteria
- Ensure testing plans are scoped and resourced across CRO domains
- Confirm defects meet business standards before go-live
- Lead senior stakeholder alignment on go/no-go decisions
- Drive organizational alignment and adoption before, during, and after go-live
- Surface business risks and maintain coexistence strategies and fallback plans
- Represent the CRO organization’s risk posture in joint governance with CDIO and executive leadership
Requirements
What you’ll need- At least 5 years leading cross-functional programs at a senior level
- Experience leading the business side of a major systems transformation or implementation
- Accountability for scope, readiness, and organizational adoption rather than technology delivery
- Experience leading revenue operations programs spanning multiple CRO functions, such as sales, marketing, renewals, customer success, order management, or billing
- Experience building and leading a dedicated program team
- Experience coordinating matrixed contributors with competing day-job responsibilities
- Budget ownership experience, including headcount planning and vendor management at the program level
- Track record facilitating executive-level prioritization decisions, managing escalations, and maintaining stakeholder alignment
- Ability to operate in high-ambiguity environments with shifting scope, timelines, and resource constraints
- Executive presence and credibility with senior stakeholders
- Ability to frame trade-offs crisply and drive go/no-go decisions
- Structured decision-making under pressure
- Ability to distinguish genuine business risk from delivery inconvenience
- Fluency translating business requirements into technical solution design
- Sufficient familiarity with system architecture to challenge design decisions without owning delivery
- Facilitation and conflict resolution skills across competing functional priorities
Benefits
Comp & perks- Employee Assistance Program
- Health insurance plans
- Life insurance plans
- Disability insurance plans
- Voluntary insurance plans
- Retirement plan contributions
- Paid time off (PTO)
- Paid holidays
- Bonus eligibility
- Potential equity offering
- Disability accommodations