Admissions Inquiry Representative – Short Term Assignment

Equip

. Manage inbound patient inquiries by phone, email, web form, and other communication channels .

Posted 10/1/2026part-timeRemote • United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing inbound patient inquiries and scheduling appointments while providing exceptional customer service. Proficient in data entry and documentation, with strong communication and organizational skills in a fast-paced environment.

Highest-signal resume keywords

Inbound Call ManagementPatient SchedulingCustomer Service ExperienceStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SchedulingCall DocumentationInsurance Information DiscussionPatient Inquiry Management

Soft Skills

Collaboration SkillsResults-Driven MindsetAdaptability

Industry Keywords

Patient SupportHealthcare CommunicationHigh-Volume Call ManagementCustomer ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Manage inbound patient inquiries by phone, email, web form, and other communication channels
Provide program information and discuss insurance and finances with patients, families, and referents
Route inquiries to appropriate departments and hand off interested families to the Specialist
Collect patient information and enter data into various platforms and systems
Schedule patient screening appointments and conduct reminder calls
Provide live support to patients and families requesting contact
Resolve requests in one contact or manage prolonged and complex issues while maintaining the customer experience
Overcome initial barriers and encourage interested families and patients to continue the admissions process
Document calls
Perform other duties as assigned

Requirements

What you’ll need

Part-time and short-term assignment: 20 hours per week for 6 months
Availability Sunday through Thursday, 4:00 PM–8:00 PM EST
2+ years of experience as a call center representative, customer service representative, and/or patient scheduling
Experience with fast-paced, high-volume inbound call management
Strong communication and collaboration skills with diverse teams
Organized and results-driven
Comfortable in a fast-paced environment subject to rapid change and innovation
Must be legally authorized to work in the United States for any employer

Benefits

Comp & perks

100% work from home
No requirement to travel
Equal opportunity employment
Reasonable accommodations for the application, interview, or essential job functions