FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Support patient and family engagement and scheduling needs across Care Experience departments
- Perform administrative functions supporting team outcomes and patient retention
- Ensure a consistent experience as patients and families onboard the platform and access Equip’s care team and resources
- Work cross-functionally with Scheduling Operations, Recovery Navigation, Care Delivery, Admissions, and Financial Counseling
- Respond to assigned tasks in a timely and efficient manner
- Meet and support established service goals and business objectives by meeting or exceeding performance standards
- Adapt communication style to people from diverse personal, professional, cultural, and socioeconomic backgrounds
- Complete required documentation accurately and promptly in Equip’s digital systems
- Perform other assigned duties
Requirements
What you’ll need- 1+ year of professional customer service experience in a call center, medical office/clinic, or other health care delivery setting
- Background in healthcare coordination, case management support, or behavioral health strongly preferred
- Ability to work productively and collaboratively with team members
- Eagerness to learn and understand; comfort with ambiguity and adapting to changes in direction or initiatives
- Adaptability in a dynamic, innovative, and fast-paced environment
- Ability to navigate multiple technology systems and tools simultaneously
- Accountability for completing assigned day-to-day tasks
- Passion for mental health and expanding access to eating disorder treatment
- Effective written and verbal communication
- Dependability and ability to deliver assigned tasks
- Honesty, ethics, and respect in interactions with team members and customers
- Commitment to delivering strong results and openness to coaching and constructive feedback
- Strong organizational and time-management abilities
- Ability to review daily tasks, assess time and support needed, and meet deadlines
- Legally authorized to work in the United States for any employer
- Must be comfortable accepting and committing to a 6-month contract
Benefits
Comp & perks- Full-time, short-term 6-month contract with benefits
- Flex PTO policy (3–5 weeks/year recommended)
- 11 paid company holidays
- Competitive medical, dental, vision, life, and AD&D insurance
- Equip pays a significant percentage of benefits premiums for individuals and families
- Spring Health, a 100% employer-paid mental health benefit through Guardian
- 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents
- Employee Assistance Program (EAP), including mental health, legal services, and financial support
- HealthJoy, a 100% employer-paid healthcare concierge platform
- 401K option
- $50/month home internet stipend
- $250/month co-working space stipend
- Initial work-from-home stipend of up to $500
- $200 reload on the home office stipend at the 3-year mark and every other year thereafter
- Company laptop