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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing and mentoring medical assistant teams while ensuring clinical service excellence and operational efficiency. Proficient in managing performance expectations, coordinating care, and utilizing data insights for leadership decisions.
Highest-signal resume keywords
CCMA Certification4+ Years Experience in Med Support RoleDirect People Management ExperienceBehavioral/Eating Disorders ExperienceSkilled in Electronic Medical Records
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementPatient Care CoordinationData EntrySchedulingTraining DevelopmentKPI ManagementMedical Record MaintenancePerformance Improvement PlansTime-Off Request ApprovalLogistical Support
Soft Skills
Strong CommunicationHighly OrganizedTeam PlayerConfidentialityAdaptability
Tools & Technologies
Electronic Medical Records SystemsRamp
Certifications & Qualifications
CCMA (Certified Clinical Medical Assistant)
Industry Keywords
Clinical Service ExcellenceOperational EfficiencyPatient ExperienceBehavioral HealthVirtual Care
About the role
Key responsibilities & impact- Oversee and mentor the Medical Assistant Team
- Ensure clinical service excellence, operational efficiency, and superior patient experience
- Manage Medical Assistant performance expectations, KPIs, feedback, performance reviews, and performance improvement plans
- Maintain a patient caseload and coordinate care across a multidisciplinary treatment team and outside providers
- Manage MA schedules and create coverage plans to ensure seamless work completion and patient safety
- Use data insights to guide feedback and support leadership decisions
- Identify training needs and schedule and oversee training sessions
- Collaborate with the Senior Medical Service Manager to lead the Monthly MA huddle and assist with the monthly Med Support Team meeting
- Provide administrative oversight, logistical support, and coverage for patients assigned to direct reports
- Review and approve time-off requests and expense requests in Ramp
- Assist with hiring and onboarding new MA Team hires; develop onboarding plans
- Develop and support growth plans for supervisees
- Complete medical staff tasks including data entry, faxing, scheduling, and collecting outside priority records
- Maintain and update patient medical records, including entering vital signs and uploading documents
- Monitor medical team chat channels, answer questions, and involve appropriate medical staff for patient and family needs
- Follow up on requested testing to ensure patients follow provider recommendations
- Coordinate care with outside providers, including primary care providers and student health centers
- Perform other duties as assigned
Requirements
What you’ll need- CCMA (Certified Clinical Medical Assistant) or equivalent certification is highly desirable
- 4+ years experience working in a Med Support role
- Previous direct people management or mentoring experience preferred
- Experience in behavioral/Eating disorders for a minimum of 1 year
- Preferred virtual care experience
- Highly organized, skilled administrator
- Strong communicator with a high level of confidentiality
- Skilled at navigating electronic medical records
- Ability and willingness to pivot to other potential tasks
- Enthusiastic, strong team player a must
- Legally authorized to work in the United States for any employer
- Must not require employment visa sponsorship now or in the future
Benefits
Comp & perks- Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
- Generous Parental Leave Benefits
- Competitive Medical, Dental, Vision, Life, and AD&D insurance
- Equip pays for a significant percentage of benefits premiums for individuals and families
- Spring Health, a 100% employer-paid mental health benefit through Guardian
- 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents
- Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more
- HealthJoy, a 100% employer-paid healthcare concierge platform
- 401K Option
- $500/quarter student loan repayment for employees under a year of tenure
- $1,000/quarter student loan repayment for employees over a year of tenure
- Robust training in evidence-based treatments for eating disorders
- Unlimited online courses through NetCE for therapists and medical providers
- Up to $1,000/year stipend for continuing education
- $50/month stipend for home internet expenses
- Initial work-from-home stipend of up to $500
- Reload of $200 on the home office stipend at the 3-year mark and every other year thereafter
- Company Laptop