Senior Product Manager, Patient Engagement – AI

Equip

. Own Equip’s patient-facing AI-powered experiences end to end, from opportunity framing and prototyping through safety review, phased launch, and ongoing iteration .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $157,500 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient-facing AI product strategies, ensuring alignment with clinical values and measurable outcomes. Proficient in designing workflows and communication strategies that enhance patient engagement and care quality in regulated healthcare environments.

Highest-signal resume keywords

Conversational AI Product ManagementAgile Product Lifecycle ManagementHealthcare ExperienceHIPAA ComplianceBehavioral Science Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Strategy DefinitionTechnical Specification AuthoringAI Agent Design CollaborationWorkflow Automation DesignProduct Metrics DefinitionA/B TestingCrisis Detection and Escalation DesignPatient Lifecycle Communication StrategyVendor ManagementHuman-in-the-Loop Experience Design

Soft Skills

Strong Communication SkillsAbility to Influence Without Formal AuthorityNavigating AmbiguityPeer MentorshipSynthesis of Complex Information

Tools & Technologies

BrazeAI PlatformsAutomated Customer WorkflowsPatient-Facing AI Systems

Industry Keywords

Patient EngagementClinical ValuesEvidence-Based TreatmentEating Disorder TreatmentRegulated Healthcare Environments

About the role

Key responsibilities & impact

Own Equip’s patient-facing AI-powered experiences end to end, from opportunity framing and prototyping through safety review, phased launch, and ongoing iteration
Define and execute the roadmap for automated conversations and workflows helping people find, start, and stay in care
Ensure patient-facing AI reflects Equip’s clinical values and is measured by care quality and patient outcomes
Maintain end-to-end experience quality across AI touchpoints and determine where AI improves the experience versus where people should remain in the lead
Own patient lifecycle communications product strategy across Braze and AI agents, developing toward a Next Best Action model
Apply behavioral science principles to conversation design and flow
Define crisis detection, escalation paths, agent boundaries, and rapid human handoff for patient AI conversations
Partner with Operations to redesign workflows around AI and determine automation, human review, correction, and takeover processes
Establish pre-launch evaluation frameworks and live production monitoring
Collaborate with Clinical, Design, Engineering, Operations, Compliance, and Commercial teams to bring AI use cases safely into production
Engage patients and families through the advisory council for testing and co-design
Present AI product vision, risk assessments, and measurable outcomes to executive and clinical leadership
Manage vendors and contribute to cost optimization
Personally design and continuously tune system prompts, guardrails, and evaluation sets based on production performance
Drive organizational OKRs supporting accessible, evidence-based eating disorder treatment

Requirements

What you’ll need

5+ years of software product management experience, including dedicated experience shipping production conversational AI, LLM-powered agents, or automated customer- or patient-facing workflows
Experience defining product strategy, authoring comprehensive technical specifications, and managing full product lifecycles within an agile environment
Product taste and user experience judgment, with experience shaping cohesive, high-quality journeys across multiple touchpoints and knowing when not to automate
Experience collaborating with engineering teams on AI agent design, including tool use, orchestration of multi-step tasks, memory and context management, and grounding responses in trusted knowledge sources
Ability to weigh model and vendor trade-offs across quality, cost, latency, and build versus buy
Experience implementing and managing third-party agentic AI vendors or platforms in production
Experience designing agentic workflows for clinical and operational processes; healthcare experience strongly preferred
Experience designing safe escalation and human-in-the-loop experiences for sensitive or high-risk populations in regulated healthcare environments, including HIPAA compliance and PHI handling
Behavioral health experience strongly preferred
Experience defining product metrics connecting AI performance to user experience and operational outcomes
Hypothesis-driven product development experience, including A/B tests and phased rollouts
Ability to lead multidisciplinary initiatives and align technical, clinical, operational, and executive stakeholders
Ability to influence without formal authority, set standards for team excellence, drive best practices, and provide peer mentorship
Strong communication skills and ability to synthesize complex information for diverse audiences
Ability to remain composed and navigate ambiguity and competing constraints
Must be legally authorized to work in the United States for any employer
Must answer whether employment visa sponsorship is required

Benefits

Comp & perks

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
Generous parental leave
Competitive Medical, Dental, Vision, Life, and AD&D insurance
Equip pays for a significant percentage of benefits premiums for individuals and families
Spring Health, a 100% employer-paid mental health benefit through Guardian
5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more
HealthJoy, a 100% employer-paid healthcare concierge platform
401K Option
$50/month stipend for home internet expenses
$250/month stipend for a co-working space
Initial work-from-home stipend of up to $500
$200 reload on the home office stipend at the 3-year mark and every other year thereafter
Company Laptop
Limited travel for team meetings