Collections Specialist

EquipmentShare

. Have detailed conversations with customers and maintain strong customer focus .

Posted 11/10/2026full-timeRemote • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and customer focus while effectively managing collections and resolving disputes. Proficient in using spreadsheets and navigating multiple technologies to meet departmental goals.

Highest-signal resume keywords

Customer CommunicationCollections ManagementSpreadsheet ProficiencyTeam CollaborationCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounts ReceivableExcelGoogle SheetsFinancial AnalysisData Reconciliation

Soft Skills

Strong CommunicationSensitivityCompassionIndependent JudgmentTeam Player

Certifications & Qualifications

Associate Degree in Accounting

Industry Keywords

FinanceGoal-OrientedMetrics-DrivenCustomer FocusBackground Check

About the role

Key responsibilities & impact

Have detailed conversations with customers and maintain strong customer focus
Handle collection calls and correspondence in a fast-paced, goal-oriented collections department
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while staying engaged with customers
Negotiate and make decisions while demonstrating strong communication skills
Demonstrate sensitivity and compassion in difficult situations
Complete special projects or tasks assigned by the manager
Work independently and in a team environment
Think critically and exercise independent judgment
Handle a high volume of outgoing calls to assigned delinquent customers
Handle incoming phone calls and resolve customer and branch questions
Communicate and follow up with customers and branch personnel in a timely manner
Establish and maintain effective working relationships with branch personnel and coworkers
Reconcile customer disputes concerning payment of outstanding balances
Communicate verbally and in writing with customers and coworkers
Meet portfolio, departmental, and company goals

Requirements

What you’ll need

Associate Degree in Accounting or relevant field
2+ years experience in finance/accounting
Strong foundation in spreadsheets, Excel and Google Sheets
Strong verbal and written communication; ability to communicate with Finance team
Ability to function as a team player
High school diploma or equivalent required
Two years of related experience in accounts receivable preferred
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Employment is contingent on passing a background check
Some roles require passing a drug test, depending on job responsibilities

Benefits

Comp & perks

Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities