Mortgage Loan Processing Manager

Equity Resources, Inc

. Supervise production staff to ensure mortgage loan processing from order to funding is efficient and compliant with regulations .

Posted 9/15/2026full-timeColumbus • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures, along with strong leadership skills to manage teams effectively. Proficient in fostering a collaborative environment while ensuring compliance with lending regulations and delivering exceptional customer service.

Highest-signal resume keywords

Residential Mortgage ProcessingLeadership SkillsLoan Origination System (Encompass)Federal Real Estate Lending RegulationsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage UnderwritingClosing ProceduresRegulatory CompliancePerformance Metrics ManagementStaff Training and Development

Soft Skills

Problem-Solving AbilitiesEffective Decision-MakingCollaborationOrganizational SkillsCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookElectronic Loan Origination System

Industry Keywords

Conventional Lending GuidelinesGovernment Lending GuidelinesMortgage Industry ManagementCustomer Relationship ManagementPipeline Management

About the role

Key responsibilities & impact

Supervise production staff to ensure mortgage loan processing from order to funding is efficient and compliant with regulations
Champion customer service excellence through ongoing support, communication, and product knowledge
Directly supervise Processors to ensure department and organizational goals are met
Manage loan officer relationships with processors and resolve escalated issues
Ensure high-quality service delivery to internal and external customers
Assess staffing needs, allocate workloads, and balance pipelines to maintain efficiency and prevent delays
Monitor daily loan team reports and pipeline activity
Reallocate files and coach staff to meet performance metrics and improve production
Support employee career goals and conduct annual performance reviews for processing staff
Foster a collaborative team environment and encourage employee feedback and ideas
Collaborate with Department Managers to resolve process bottlenecks and improve interdepartmental efficiency
Maintain expert-level knowledge of loan programs and processing procedures
Support training and development by updating manuals, communicating changes, and organizing training sessions
Participate in company meetings, maintain current knowledge of policies and procedures, and perform other duties assigned by senior management

Requirements

What you’ll need

Bachelor's degree in Business Management, Finances, Administration, or 5 years' management experience in the mortgage industry
Equivalent combination of education and experience may suffice
Minimum of 3 years' experience in a management or equivalent position
Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures
Knowledge of conventional and government lending guidelines and federal real estate lending regulations
Strong leadership skills with ability to manage teams for productivity and accuracy
Highly organized with sound judgment, problem-solving abilities, and effective decision-making skills
Self-motivated and collaborative, with ability to work across all levels of staff and management
Excellent written and verbal communication and customer service skills
Ability to interact professionally with employees, vendors, and lenders
Ability to work independently, prioritize tasks, and follow detailed written or verbal instructions
Proficiency in Microsoft Word, Excel, Outlook, and an electronic Loan Origination System such as Encompass
AI adoption mindset
Passion and competitive drive to excel

Benefits

Comp & perks

Flexible hours: 8:30 AM–5:00 PM with a 30-minute lunch, or 8:00 AM–5:00 PM / 8:30 AM–5:30 PM with a 1-hour lunch
Generous PTO
10 paid holidays
Day off for your birthday
Full benefits package including pet insurance, beginning the first of the month after the first 30 days
Medical, dental, and vision insurance
401(k) option with generous company match
Company-paid life insurance
Referral program: $500 for each borrower referred and up to $5,000 for referring an experienced Loan Officer
Remote work available for candidates located outside Central Ohio
Structured hybrid schedule for candidates local to Central Ohio
Employee-focused, stable company with growth since 1993