Equity Resources, Inc

Manager

• Supervise production staff to ensure mortgage loan processing from order to funding is efficient and compliant with regulations
• Champion customer service excellence through ongoing support, communication, and product knowledge
• Directly supervise Processors to ensure department and organizational goals are met
• Manage loan officer relationships with processors and resolve escalated issues
• Ensure high-quality service delivery to internal and external customers
• Assess staffing needs, allocate workloads, and balance pipelines to maintain efficiency and prevent delays
• Monitor daily loan team reports and pipeline activity
• Reallocate files and coach staff to meet performance metrics and improve production
• Support employee career goals and conduct annual performance reviews for processing staff
• Foster a collaborative team environment and encourage employee feedback and ideas
• Collaborate with Department Managers to resolve process bottlenecks and improve interdepartmental efficiency
• Maintain expert-level knowledge of loan programs and processing procedures
• Support training and development by updating manuals, communicating changes, and organizing training sessions
• Participate in company meetings, maintain current knowledge of policies and procedures, and perform other duties assigned by senior management

Mortgage Loan Processing Manager