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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product implementation and training within the court and judicial industry, with a strong focus on customer needs and operational improvements. Proficient in software configuration and project deliverables, ensuring effective service delivery and team management.
Highest-signal resume keywords
Court Case Management Software ExperienceSoftware Implementation AdministrationTraining and Adult Learning PrinciplesMS Office ProficiencyBachelor's Degree in Criminal Justice or Related Field
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ImplementationSoftware ConfigurationProcess DevelopmentGap AnalysisFunctional Design Documentation
Soft Skills
Presentation SkillsTeam ManagementCustomer Consultation
Tools & Technologies
JWorks CMSMS Office Suite
Industry Keywords
Court IndustryJudicial IndustryOperational ImprovementsTraining Curricula Development
About the role
Key responsibilities & impact- Define and maintain product implementation materials, including implementation methods and processes, instructional guides, and training materials
- Onboard and train new product implementation staff
- Manage product implementation team staff and ensure consistent service delivery
- Analyze customers’ business requirements and objectives to develop suitable business processes
- Configure software applications to meet customers’ business needs
- Develop project deliverables such as process outlines, gap analyses, and functional design documents
- Provide subject matter expertise on setup and execution of the JWorks CMS and related software
- Deliver onsite and remote training sessions
- Facilitate software testing sessions
- Provide implementation and post-implementation support
- Consult with customers on operational improvements through new service or product offerings
- Provide feedback to product management and marketing teams for customer communications and product enhancements
- Assist in developing training curricula for new products and enhanced functionality
- Travel to customer sites across the country to improve operations through company products and services
Requirements
What you’ll need- Minimum of 4 years’ experience in the court / judicial industry
- Strong knowledge of MS Office products including Word, Excel, PowerPoint, and Visio
- High School Diploma or GED
- Ability to travel 50%
- Court case management software experience
- Software implementation/oversight administration experience
- Experience as a trainer with demonstrated understanding of adult learning principles
- Presentation skills
- Bachelor’s Degree in Criminal Justice, Management Information Systems or related field
Benefits
Comp & perks- Annual bonus
- Multiple growth opportunities throughout the organization
- Autonomous work environment
- Remote work opportunity if not near one of the five US office locations
- Excellent bonus program
- Long-term growth and development opportunities