equivant

Implementation Specialist

• Define and maintain product implementation materials, including implementation methods and processes, instructional guides, and training materials
• Onboard and train new product implementation staff
• Manage product implementation team staff and ensure consistent service delivery
• Analyze customers’ business requirements and objectives to develop suitable business processes
• Configure software applications to meet customers’ business needs
• Develop project deliverables such as process outlines, gap analyses, and functional design documents
• Provide subject matter expertise on setup and execution of the JWorks CMS and related software
• Deliver onsite and remote training sessions
• Facilitate software testing sessions
• Provide implementation and post-implementation support
• Consult with customers on operational improvements through new service or product offerings
• Provide feedback to product management and marketing teams for customer communications and product enhancements
• Assist in developing training curricula for new products and enhanced functionality
• Travel to customer sites across the country to improve operations through company products and services

Product Implementation Specialist – Lead