Employer Account Representative

Equus Workforce Solutions

. Serve as the primary employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services activities .

Posted 11/5/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employer engagement and workforce development, with a strong focus on relationship-building, effective communication, and proficiency in workforce information systems. Capable of managing multiple employer relationships and coordinating recruitment efforts to meet workforce needs.

Highest-signal resume keywords

Employer EngagementWorkforce DevelopmentCRM ExperienceEvent CoordinationMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workforce Needs AssessmentJob Order ManagementRecruitment StrategiesWork In Texas SystemElectronic Case ManagementVirtual Service DeliveryApprenticeship CoordinationHiring Event SupportCustomer ServiceDocumentation Management

Soft Skills

Relationship-BuildingVerbal CommunicationWritten CommunicationConsultation SkillsMultitasking

Tools & Technologies

Workforce Information SystemsCRM PlatformsMicrosoft 365 ApplicationsAI-Enabled PlatformsExtreme Customer Service Principles

Certifications & Qualifications

Bachelor's Degree in Related FieldValid Driver's License

Industry Keywords

Workforce SolutionsEmployer OutreachEconomic DevelopmentHuman ResourcesStaffingSalesWork-Based LearningCareer PathwayLayoff AversionRapid Response

About the role

Key responsibilities & impact

Serve as the primary employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services activities
Conduct employer outreach throughout the Borderplex service area
Develop and maintain employer relationships through ongoing communication and workforce consultations
Perform workforce needs assessments and identify hiring demand, workforce shortages, credential requirements, and workforce challenges
Respond to employer inquiries through customer service channels, website requests, email inquiries, and partner referrals
Assist employers with Work In Texas account creation, account updates, password resets, and system navigation
Create, review, and maintain job orders within Work In Texas
Follow up with employers to obtain missing job order information and ensure posting quality
Support recruitment efforts, hiring events, job fairs, and workforce outreach activities
Conduct employer discovery sessions using the Business Engagement & Employer Partnership Framework
Identify apprenticeship, work-based learning, WEX, OJT, customized training, incumbent worker training, career pathway, layoff aversion, and Rapid Response opportunities
Match workforce resources to employer hiring needs and coordinate candidate referrals
Collaborate with Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, and workforce partners
Track hiring outcomes, referral activities, and employer follow-up activities
Document employer services, workforce opportunities, referrals, job order activities, hiring events, apprenticeship opportunities, WEX, OJT, and workforce solution activities within WSB-approved systems
Maintain timely and accurate documentation supporting contract performance and accountability
Participate in Workforce System Coordination Meetings, employer engagement activities, and workforce intelligence discussions
Utilize Extreme Customer Service principles in employer and partner interactions
Perform other duties and special projects as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Workforce Development, Human Resources, Marketing, Public Administration, Economic Development, Education, Human Services, or related field, or equivalent experience
Minimum of three years of experience in business services, employer engagement, workforce development, recruitment, human resources, staffing, sales, economic development, or related employer-facing roles
Strong relationship-building skills
Comfortable conducting employer outreach and consultations
Experience with CRM or workforce system platforms
Strong verbal and written communication skills
Event coordination and recruitment experience
Ability to manage multiple employer relationships and priorities simultaneously
Proficiency in workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms
Successful completion of a basic IT skills assessment
Valid driver's license and acceptable vehicle insurance
Experience working within the Work In Texas system preferred

Benefits

Comp & perks

Health insurance
Dental insurance
Life insurance
Disability insurance
Paid time off
Paid holidays
401(k) retirement plan
Flexible spending accounts
Tuition assistance