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Operational Excellence Delivery Partner
Equus Workforce Solutions. Support a portfolio of contracts and projects to meet performance targets, remain compliant, and deliver customer satisfaction .
About the role
Key responsibilities & impact- Support a portfolio of contracts and projects to meet performance targets, remain compliant, and deliver customer satisfaction
- Provide portfolio governance and keep the Operational VP informed of risks and issues
- Lead recovery action plans and manage contract start-ups, expansions, transitions, and close-outs
- Serve as the Operational Excellence point of contact for projects
- Supervise and support 10 Operational Excellence Managers in meeting quality and performance requirements
- Track portfolio performance and governance
- Support monthly business reporting and implementation of performance reporting, processes, and tools
- Provide guidance and training on performance measures and performance management
- Manage operational risks and issues
- Support projects in delivering quality targets and improvements
- Ensure monthly completion of 10% case file reviews
- Implement quality reporting, processes, and tools; conduct quality reviews, audits, assessments, and data analysis
- Coach and mentor regional teams to foster continuous learning and operational excellence
- Support development and delivery of operational training programs
- Evaluate training effectiveness and maintain training records, reports, and analytics
- Conduct training needs analysis and identify technical capability gaps
- Lead or support project start-ups, expansions, and close-outs
- Develop and execute turnaround plans for underperforming projects
- Provide targeted training and support to address root causes and delivery issues
- Collaborate with operations and support functions to translate operational needs into actionable solutions
- Support the Operational VP and Op Ex Director with delivery continuity and consistency
- Partner with VPs, Regional Directors, and Project Directors to assess challenges and co-design improvement strategies
- Participate in development and adoption of Operational Excellence products and tools
- Attend and engage in enterprise Operational Excellence meetings
Requirements
What you’ll need- Bachelor’s degree in business administration, Operations Management, Organizational Development, or equivalent experience and education demonstrating applied skills
- 3–5 years of experience in operational training and development, process improvement, and frameworks supporting operational excellence principles and standards
- Proficiency in data analysis, reporting, recommendations for continuous improvement, and action planning
- Experience with operational training design and delivery methodologies, including adult learning principles
- Ability to influence through innovative thinking and serve as a thought leader
- Excellent analytical, problem-solving, and critical-thinking skills
- Strong organizational skills to manage multiple priorities in a fast-paced environment
- Strong oral and written communication skills
- Ability to collaborate with cross-functional teams and partner with senior leaders
- Demonstrated ability to adapt to change and learn new tools or software
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Willingness to learn new software or systems as required
Benefits
Comp & perks- Extensive learning opportunities
- Networking programs
- Equal Opportunity Employer commitment
- Inclusive, fair, and respectful work environment