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eRecht24

Customer Support Specialist

eRecht24

. Handle written customer inquiries regarding customer accounts, invoices, plans, and platform usage .

Posted 11/11/2026full-timeBerlin • GermanyMid-LevelSenior💰 €35,000 - €45,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer support and service for digital products, with strong written and verbal communication skills in German. Capable of resolving customer inquiries effectively while maintaining a structured approach to work and prioritizing follow-ups.

Highest-signal resume keywords
Customer Support ExperienceClear Written CommunicationTelephone-Based ConsultingTicketing Systems ExperienceGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServicePlan ConsultingIssue ResolutionDocumentationKnowledge Base Management
Soft Skills
Attentive ListeningProfessional MannerStrong PrioritizationCalm Under Pressure
Tools & Technologies
Digital ApplicationsTicketing Systems
Industry Keywords
Customer RetentionInbound CallingOutbound CallingData ProtectionOnline Shops

About the role

Key responsibilities & impact
  • Handle written customer inquiries regarding customer accounts, invoices, plans, and platform usage
  • Resolve customer issues independently, document case status, and follow up on outstanding questions through to resolution
  • Involve IT and the partner law firm in technical or legally relevant matters
  • Answer phone inquiries and advise customers on product usage and plan selection
  • Make outbound calls to resolve outstanding issues, strengthen customer loyalty, and win back customers
  • Identify suitable plans and explain them clearly
  • Document recurring questions and confirmed solutions
  • Keep response templates and the knowledge base up to date
  • Report missing instructions, bottlenecks, and recurring issues
  • Collaborate with team leads and colleagues and ensure clear, traceable handovers

Requirements

What you’ll need
  • Experience in customer support, customer service, or customer consulting, ideally for a digital product or subscription provider
  • Clear, friendly written communication skills and the ability to explain complex processes in an easy-to-understand manner
  • Enjoyment of telephone-based consulting, attentive listening, and a calm, professional manner when dealing with dissatisfied customers
  • Structured approach to work, with strong prioritization and follow-up skills for outstanding issues
  • Confidence using digital applications and the ability to quickly learn new systems and products
  • German at C2 level, both written and spoken
  • Willingness to work regular Saturdays according to an agreed rota
  • No specific qualification is required
  • Experience with ticketing systems, inbound and outbound calling, customer retention, or plan consulting is a plus
  • Knowledge of websites, online shops, and data protection is an advantage

Benefits

Comp & perks
  • Permanent employment contract
  • Option to work from home on non-phone days
  • Professional support from IT and the partner law firm
  • Practical insight into the team during the application process