Claims Trainer

ERGO NEXT Insurance

. Assist with the development of Claims Department training curriculum .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training program development and claims handling, with a strong focus on communication, leadership, and organizational skills. Capable of creating engaging training content and effectively mentoring team members to enhance performance in a dynamic environment.

Highest-signal resume keywords

Claims Handling ExperienceTraining Program DevelopmentStrong Communication SkillsSubject Matter ExpertBachelor’s Degree in Business or Education

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingTraining Program DevelopmentAdvanced Research SkillsContent CreationJob Aid Development

Soft Skills

LeadershipCollaborationInterpersonal SkillsCreative ThinkingActive Listening

Certifications & Qualifications

CPCUIIA

Industry Keywords

Commercial AutoGeneral LiabilityProfessional LiabilityBest PracticesClaims Department

About the role

Key responsibilities & impact

Assist with the development of Claims Department training curriculum
Plan, prioritize and identify training needs for new projects, initiatives and change, including preparation of communication tools
Participate in delivering training sessions to the Claims department on policies, procedures and Best Practices
Create and maintain training content, job aids, and reference materials for the Claims team
Partner with Claims Leadership in ensuring that the Department meets its objectives and goals
Lead people to change, moderating discussions, building moments of reflection, presenting, and mentoring
Assist with identifying knowledge gaps and creating and implementing solutions to improve employee performance
Provide administrative support to the Claims Department during training downtime
Handle or assist with claim files during training downtime
Keep up to date with developments in the claims industry
Perform other duties and special projects as assigned

Requirements

What you’ll need

5+ years of claim handling experience in Commercial Auto, General Liability, Professional Liability
3+ years experience in training program development
Strong communication, collaboration, interpersonal, leadership, and organizational skills
Subject Matter Expert detailed knowledge of marketplace activities, industry concepts and best practices
Advanced Research Skills
Engaging, Enthusiastic and Effective Communication Skills
Creative thinker with a flexible and strategic approach
Active listener, able to ask the right questions, recognize and offer solutions
Adaptable to a fast-paced and ever changing environment
Bachelor’s Degree required in business, education, training, or communications
Insurance coursework (i.e., CPCU, IIA) preferred

Benefits

Comp & perks

Annual performance-based incentive program
Partially subsidized medical plan
Fully subsidized vision/dental options
Life insurance
Disability insurance
401(k)
Flexible paid time off
Parental leave
Equal employment opportunities and inclusive workplace