ERGO NEXT Insurance

Trainer

• Assist with the development of Claims Department training curriculum
• Plan, prioritize and identify training needs for new projects, initiatives and change, including preparation of communication tools
• Participate in delivering training sessions to the Claims department on policies, procedures and Best Practices
• Create and maintain training content, job aids, and reference materials for the Claims team
• Partner with Claims Leadership in ensuring that the Department meets its objectives and goals
• Lead people to change, moderating discussions, building moments of reflection, presenting, and mentoring
• Assist with identifying knowledge gaps and creating and implementing solutions to improve employee performance
• Provide administrative support to the Claims Department during training downtime
• Handle or assist with claim files during training downtime
• Keep up to date with developments in the claims industry
• Perform other duties and special projects as assigned

Claims Trainer