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ERGOMED

Case Processing Manager, Team Lead

ERGOMED

. Provide support to other activities undertaken by the project team on behalf of the client and the company .

Posted 9/21/2026full-timeRemote • New Zealand, BulgariaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in pharmacovigilance with a strong focus on line management, project-specific KPI creation, and process optimization. Proficient in communication, organization, and team collaboration to enhance ICSR team efficiency.

Highest-signal resume keywords
Pharmacovigilance ExperienceLine Management ExperienceKPI DevelopmentFluent EnglishMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
PharmacovigilanceKPI CreationICSR ProcessingQuality ControlProcess Optimization
Soft Skills
Communication SkillsOrganization SkillsDelegation SkillsPlanning SkillsTeam Working Skills
Industry Keywords
Life ScienceHealthcareICSRLocal Contact Person for PharmacovigilancePerson Responsible for Local Screening

About the role

Key responsibilities & impact
  • Provide support to other activities undertaken by the project team on behalf of the client and the company
  • Line manage assigned ICSR staff
  • Create and maintain project-specific KPIs for contracted ICSR activities
  • Optimize procedures, trainings, and other actions to increase ICSR team efficiency
  • Propose process changes to the ICSR Operational Lead
  • Manage ICSR deviations with support from the ICSR Operational Lead
  • Review trackers and timesheet data and ensure accuracy
  • Participate in ICSR processing and second quality control of cases
  • Support other departments as approved and instructed by the ICSR Operational Lead
  • Act as the assigned team subject matter expert and support other SMEs
  • Support the RA & PV Network Department as needed
  • Act as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country
  • Act as the PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

Requirements

What you’ll need
  • Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
  • 5-6 years of work experience in pharmacovigilance
  • Minimum 3 years of work experience in a line manager role
  • Excellent written and verbal communication skills
  • Organization skills, including attention to detail and multitasking
  • Delegation skills
  • Planning and time management skills
  • Technical skills
  • Team working skills
  • Fluent English, spoken and written
  • Advanced literacy in MS Office

Benefits

Comp & perks
  • Remote work availability
  • Collaborative and supportive work environment
  • Flexibility
  • Growth opportunities
  • Belonging-focused culture
  • Opportunity to contribute to patient safety and pharmaceutical treatment
  • Collaborative team of experts in clinical research, pharmacovigilance, and quality consulting