Case Processing Manager, Team Lead

ERGOMED

. Provide support to other activities undertaken by the project team on behalf of the client and company .

Posted 9/21/2026full-timeRemote • New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacovigilance with a strong focus on line management, project-specific KPI creation, and process optimization. Proficient in communication, organization, and team collaboration to enhance ICSR team efficiency and support cross-departmental initiatives.

Highest-signal resume keywords

Pharmacovigilance ExperienceLine Management ExperienceProject-Specific KPI CreationFluent English CommunicationAdvanced MS Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PharmacovigilanceKPI CreationProcess OptimizationQuality ControlData Accuracy Review

Soft Skills

Excellent CommunicationOrganization SkillsDelegation SkillsPlanning SkillsTeam Working Skills

Industry Keywords

Life ScienceHealthcare QualificationICSRLCPPVPRLS

About the role

Key responsibilities & impact

Provide support to other activities undertaken by the project team on behalf of the client and company
Line manage assigned ICSR staff
Create and maintain project-specific KPIs for contracted ICSR activities
Optimize procedures, trainings, and other actions to increase ICSR team efficiency
Propose process changes to the ICSR Operational Lead
Manage ICSR deviations with support from the ICSR Operational Lead
Review trackers and timesheet data and ensure accuracy
Participate in ICSR processing and second quality control of cases
Support other departments as approved and instructed by the ICSR Operational Lead
Act as the assigned team subject matter expert and support other SMEs
Support the RA & PV Network Department as needed
Act as LCPPV for the specified country and PRLS for the designated language, as agreed with the line manager

Requirements

What you’ll need

Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
5-6 years of work experience in pharmacovigilance
Minimum 3 years of work experience in a line manager role
Excellent written and verbal communication skills
Organization skills, including attention to detail and multitasking
Delegation skills
Planning and time management skills
Technical skills
Team working skills
Fluent English, spoken and written
Advanced literacy in MS Office

Benefits

Comp & perks

Flexible work arrangements
Growth opportunities
Collaborative team environment
Supportive workplace culture
Belonging and inclusive environment