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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing medical information and support to healthcare professionals and patients, with a strong focus on pharmacovigilance and regulatory compliance. Proficient in managing medical enquiries, documenting adverse events, and ensuring timely communication.
Highest-signal resume keywords
PharmacovigilanceMedical Information ManagementLife Science BackgroundAdvanced English SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Information DocumentationAdverse Event ReportingRegulatory Inspection PreparednessData TrackingIssue Management
Soft Skills
Interpersonal SkillsCommunication SkillsOrganization SkillsMultitasking SkillsAttention to Detail
Tools & Technologies
Medical Information Database
Industry Keywords
HealthcarePharmaceuticalBiomedicalChemistryBiotechnologyPharmacyNursing
About the role
Key responsibilities & impact- Provide approved responses to medical enquiries from external US customers, including healthcare professionals, patients, and pharmaceutical clients
- Handle medical information calls
- Identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
- Track and fully document medical information enquiries in the Medical Information database
- Participate in out-of-hours medical information provision for clients with contracted 24/7 enquiry handling services
- Provide management with regular updates on project status and enquiry metrics
- Assist with departmental regulatory inspection preparedness for the company pharmacovigilance system
- Actively participate in pharmacovigilance inspections or audits
Requirements
What you’ll need- Life science / biomedical background
- Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
- Advanced English skills, both verbal and written
- Customer service or call centre experience preferred
- Strong interpersonal and communication skills
- Comfortable receiving enquiries by phone
- Comfortable working US working hours/shifts
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization, and multitasking skills
- Good attention to detail
Benefits
Comp & perks- Remote work option
- Collaborative and supportive team environment
- Growth and professional development opportunities
- Opportunity to work with global teams and clients
- Participation in clinical research, pharmacovigilance, and quality consulting work
- Purpose-driven work helping protect patients and bring safe and effective pharmaceutical treatment to patients worldwide