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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing medical information and support to healthcare professionals and patients, with a strong focus on pharmacovigilance and regulatory compliance. Proficient in managing medical enquiries, documenting adverse events, and delivering exceptional customer service.
Highest-signal resume keywords
PharmacovigilanceMedical Information ManagementLife Science BackgroundAdvanced English SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Information DocumentationAdverse Event ReportingRegulatory Inspection PreparednessData TrackingPharmaceutical Knowledge
Soft Skills
Interpersonal SkillsCommunication SkillsTime ManagementOrganization SkillsAttention to Detail
Tools & Technologies
Medical Information Database
Industry Keywords
HealthcareBiomedicalPharmacyBiotechnologyChemistryBiologyPatient SupportCall Centre Experience
About the role
Key responsibilities & impact- Provide approved responses to medical enquiries from external US customers, including healthcare professionals, patients, and pharmaceutical clients
- Handle medical information calls
- Identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
- Track and fully document medical information enquiries in the Medical Information database
- Participate in out-of-hours medical information services for clients with 24/7 enquiry handling contracts
- Provide management with regular project status and enquiry metrics updates
- Assist with regulatory inspection preparedness for the company pharmacovigilance system
- Participate in pharmacovigilance inspections or audits
Requirements
What you’ll need- Life science / biomedical background
- Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
- Advanced English skills, both verbal and written
- Customer service or call centre experience preferred
- Strong interpersonal and communication skills
- Comfortable receiving enquiries by phone
- Comfortable working US working hours/shifts
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization, and multitasking skills
- Good attention to detail
Benefits
Comp & perks- Remote work availability
- Flexible working environment
- Growth opportunities
- Collaborative and supportive team culture
- Participation in global team environment
- Purpose-driven work protecting patients
- Out-of-hours medical information service opportunity