Medical Information Associate

ERGOMED

. Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling .

Posted 11/6/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacovigilance and medical information management, with a strong foundation in life sciences and the ability to effectively communicate with healthcare professionals and clients. Proficient in documenting and reporting adverse events while ensuring compliance with regulatory standards.

Highest-signal resume keywords

PharmacovigilanceMedical Information ManagementLife Science BackgroundCustomer Service ExperienceAdvanced English Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adverse Event ReportingMedical DocumentationRegulatory Inspection PreparednessDatabase TrackingCall Handling

Soft Skills

Attention to DetailInterpersonal SkillsCommunication SkillsTime ManagementMultitasking

Industry Keywords

HealthcarePharmacyBiotechnologyChemistryBiologyNursing

About the role

Key responsibilities & impact

Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling
Accurately identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
Track and fully document medical information enquiries in the Medical Information database
Participate in out-of-hours medical information provision for clients with contracted 24/7 enquiry handling
Provide management with regular updates on project status and enquiry metrics
Assist with departmental regulatory inspection preparedness for the pharmacovigilance system
Actively participate in pharmacovigilance inspections or audits

Requirements

What you’ll need

Life science / bio medical background
Healthcare related degree in chemistry, biology, biotechnology, pharmacy, or nursing
Customer service or call centre experience preferred
Comfortable receiving enquiries by phone
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization and multitasking skills
Good attention to detail
Strong interpersonal and communication skills
Advanced English skills, both verbal and written

Benefits

Comp & perks

Training and career development opportunities internally
Strong emphasis on personal and professional growth
Friendly, supportive working environment
Opportunity to work with colleagues based all over the world
Equal opportunities workplace
Human-centric environment
English as the company language