FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing medical information and support to healthcare professionals and patients, with a strong focus on pharmacovigilance and regulatory compliance. Proficient in managing medical enquiries, documenting adverse events, and ensuring timely communication.
Highest-signal resume keywords
PharmacovigilanceMedical Information ManagementLife Science BackgroundAdvanced English SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Information DocumentationAdverse Event ReportingRegulatory Inspection PreparednessData TrackingIssue Management
Soft Skills
Interpersonal SkillsCommunication SkillsOrganization SkillsMultitasking SkillsAttention to Detail
Tools & Technologies
Medical Information Database
Industry Keywords
HealthcarePharmaceuticalBiotechnologyChemistryBiology
About the role
Key responsibilities & impact- Provide approved responses to medical enquiries from external US customers, including healthcare professionals, patients, and pharmaceutical clients
- Handle calls related to medical information enquiries
- Accurately identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
- Track and fully document medical information enquiries in the Medical Information database
- Participate in out-of-hours medical information services for clients with contracted 24/7 enquiry handling
- Provide management with regular updates on project status and enquiry metrics
- Assist with departmental regulatory inspection preparedness for the company pharmacovigilance system
- Actively participate in pharmacovigilance inspections or audits
Requirements
What you’ll need- Life science / bio medical background
- Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
- Advanced English skills, both verbal and written
- Customer service or call centre experience preferred
- Strong interpersonal and communication skills
- Comfortable receiving enquiries by phone
- Comfortable working US working hours/shifts
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization, and multitasking skills
- Good attention to detail
Benefits
Comp & perks- Employees can work remotely
- Out-of-hours provision of medical information for clients with contracted 24/7 enquiry handling service
- Passionate and collaborative team of experts
- Environment built on kindness, flexibility, growth and belonging
- Collaborative partnerships and supportive workplace culture